Fiona Garcia
Bluffton,SC
Summary
Adept at multitasking and guest engagement, I enhanced dining experiences at The Salty Dog Cafe by promptly addressing customer needs and fostering warm relationships. My proficiency in menu memorization and wine service, coupled with a strong work ethic, significantly contributed to increased customer satisfaction and sales.
Overview
6
6
years of professional experience
Work History
Server
The Salty Dog Cafe
05.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Milano Grill
05.2021 - 03.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Server
Alfredo's Steakhouse
09.2018 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
High School Diploma -
Okkodo High School
Dededo Guam05-2018
Skills
- Strong work ethic
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Menu memorization
- Food safety practices
- Food sales and promotion
- Wine service
- Wine pairings
Languages
English
Native or Bilingual
Japanese
Native or Bilingual
Korean
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Server
The Salty Dog Cafe
05.2024 - 11.2024
Server
Milano Grill
05.2021 - 03.2024
Server
Alfredo's Steakhouse
09.2018 - 03.2021
High School Diploma -
Okkodo High School
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