Fiona Hammond Myers
Dacula,GA
Summary
Developed skills in educational environment, including effective communication, critical thinking, and curriculum planning. Seeking to transition into new field where these skills can be applied and further expanded. Committed to making positive impact and contributing to team success.
Overview
4
4
years of professional experience
Work History
Teacher
Goddard School
09.2023 - 02.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Front desk Agent
Crowne Plaza midtown
11.2021 - 03.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Customer Service Representative
Call Center USA
07.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Arts - Scholastic Aptitude Test
MATHS UNLIMITED
Jamaica01.2015
High School Diploma -
ST. HUGH’S HIGH SCHOOL
Jamaica06-2014
Skills
- 5 years of experience in leadership and management
- Exceptional interpersonal skills with customer service, interaction and organization
- Function well under pressure and adapt quickly to unfamiliar situations
- Able to work well with computers and various software programs (Microsoft Word, Excel and PowerPoint)
- Self-motivated and professional, with a passion for success
- Able to employ the practical and intellectual skills necessary to meet and exceed any assigned task
- Training, mentoring, and program facilitation
- Team building
- Classroom management
- Relationship building
- Critical thinking
Timeline
Teacher
Goddard School
09.2023 - 02.2024
Front desk Agent
Crowne Plaza midtown
11.2021 - 03.2023
Customer Service Representative
Call Center USA
07.2020 - 04.2021
Associate of Arts - Scholastic Aptitude Test
MATHS UNLIMITED
High School Diploma -
ST. HUGH’S HIGH SCHOOL
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