Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FIONA HARRISON

Mobile,AL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Talent Acquisition Coordinator

Alexander Mann Solutions
Cleveland, OH
10.2021 - 03.2024
  • Coordinated interviews between hiring managers and potential candidates; scheduled meetings as needed.
  • Managed the onboarding process for new hires including completing all necessary paperwork, organizing orientation sessions, and providing support during the transition period.
  • Provided administrative support related to employee records maintenance including updating applicant tracking systems with candidate information.
  • Maintained a database of current and prospective candidates; tracked progress throughout the hiring process.
  • Planned and executed recruitment events to bring in area candidates.
  • Participated in career fairs and other recruiting events to source qualified talent.
  • Interpreted and explained human resources policies, procedures or regulations.

EDI Implementation Specialist Role

Trubridge
Mobile, AL
07.2014 - 07.2021
  • Developed and implemented specialized procedures for customer service operations.
  • Generated reports to track performance metrics of team members.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Provided technical support for customers in resolving complex issues.
  • Created training materials for new hires on the company's procedures and policies.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Analyzed data from customer surveys to identify trends in customer behavior.
  • Collaborated with marketing teams to develop promotional campaigns.
  • Participated in ongoing training and compliance activities.
  • Defined team directions and provided guidance to members.
  • Identified opportunities to enhance specialization resulting in increased efficiency.

Customer Service Representative

Comcast, Xfinity
Mobile , AL
02.2006 - 07.2012
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Education

Bachelor of Science in Business Administration and Management -

Columbia Southern University
01.2019

Skills

  • Self-motivated
  • Excellent Communication skills
  • Microsoft Word
  • Microsoft Excel
  • Outlook
  • PowerPoint
  • Transaction Central
  • Bluefin
  • Thrive
  • Medical RCM Software
  • Centric Medical Software
  • Avature
  • Hireport
  • Collaborative Teamwork
  • Pipeline Maintenance
  • ATS

Certification

  • SHRM

Timeline

Talent Acquisition Coordinator

Alexander Mann Solutions
10.2021 - 03.2024

EDI Implementation Specialist Role

Trubridge
07.2014 - 07.2021

Customer Service Representative

Comcast, Xfinity
02.2006 - 07.2012

Bachelor of Science in Business Administration and Management -

Columbia Southern University

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FIONA HARRISON