Fiona Keegan
Hoboken,USA
Summary
Attentive Corporate Relocation Specialist, with years of experience housing all types of clients Domestic and Global, from Analyst and CEO's, and from different cultures and countries. Developing relationships with clients and understanding their needs. A Team worker. Converting Prospecting clients into future tenants. Passionate and dedicated Real Estate professional seeking to help landlord and clients achieve their Real Estate goals through the implementation of best practices and principals. Dedicated to work under pressure, and adapt to current markets. Well-qualified Real Estate Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Energetic Leasing agent offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
24
24
years of professional experience
Work History
On-Site Leasing Associate
Bozzuto Management Company
11.2022 - 09.2023
- Analyzed competitor offerings and pricing structures, enabling informed adjustments for optimal market positioning.
- Implemented innovative marketing tactics to generate increased traffic for available units, leading to reduced vacancy rate.
- Enhanced tenant satisfaction by promptly addressing concerns and providing timely solutions.
- Conducted regular property inspections to identify potential issues before they escalated into costly repairs or tenant dissatisfaction events.
- Provided exceptional customer service throughout leasing process, ensuring smooth transition into residency.
- Increased lease renewals 80% through effective communication and fostering positive relationships with tenants.
- Streamlined application processes, improving efficiency of leasing operations.
- Conducted comprehensive market research to stay informed on local trends and adjust marketing strategies accordingly.
- Developed strong relationships with local businesses to create referral opportunities and drive additional prospects to properties.
- Collaborated with property management teams to ensure optimal unit maintenance and readiness for new tenants. Prepare move in/ move outs.
- Implemented tenant retention programs to enhance overall satisfaction levels, resulting in improved lease renewal rates.
- Utilized advanced software tools to track leasing activity, allowing for data-driven decision making and strategic planning.
- Maintained thorough records of all transactions and correspondence, supporting accurate reporting and compliance efforts.
- Negotiated favorable lease terms for prospective tenants while maintaining profitability for property owners.
- Coordinated closely with maintenance staff in resolving tenant issues, ensuring seamless experience for residents and minimizing disruptions.
- Optimized advertising efforts by consistently evaluating performance metrics, leading to increased cost-efficiency in promotional campaigns.
- Organized community events to foster sense of belonging among residents, resulting in higher retention rates.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Generated leads for sales and rental properties through cold calls and referrals.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Real Estate Sales Agent
Carroll Group
02.2001 - 10.2022
- Company Overview: Corporate Relocation Specialist for Fortune 500 companies relocating Executives to permanent housing
- Relocation Global network, Domestic and International, work within all levels of clients from Analyst to CEO's
- Communicated with clients to understand property needs and preferences.
- Arranged appointments for clients for viewings and represented clients during viewings and negotiations
- Reviewed leases and provided support throughout their lease
- DSP Agent: Assisted International clients with getting their SS#, setting up bank accounts, corporate housing
- Transitioned them to understand their new environment, new schools, stores,hospitals restaurants in the chosen neighborhood.
- Educated buyers/renters on the current prices of properties and educate them on the choices of landlords in different neighborhoods throughout New York City
- Understanding the unique needs of clients, and finding the right property for their family needs and lifestyle
- Built strong relationships with building management which simplified solving challenging issues with International Clients
- Adept in managing and overseeing all phases of the real estate process
- Represented clients' best interest during lease signing or contract negotiations
- Corporate Relocation Specialist for Fortune 500 companies relocating Executives to permanent housing
- Relocation Global network, Domestic and International, work within all levels of clients from Analyst to CEO's
- Enhanced property listings'' visibility by utilizing social media platforms, email campaigns, and traditional marketing methods.
- Compared, researched and appraised properties.
- Negotiated favorable deals for clients by establishing strong relationships with property owners and developers.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Scheduled showings and tours for potential new clients and properties with 100% success rate.
- Assisted clients in navigating the complex process of buying or selling properties, ensuring smooth transactions.
- Evaluated the needs and financial capabilities of clients to recommend appropriate properties based on their preferences and budget.
- Provided comprehensive representation for clients during negotiations with other agents or potential buyer or sellers.
Salesperson
Citi Habitats
06.1999 - 12.2001
- Real Estate Agent, understood the portfolio of listings
- Worked with a team to develop marketing strategies to market properties and procure clients for sales/rentals
- Researched the internet for potential clients
- Developed my client base
- Viewed properties with potential clients, converting them to clients
- Marketed properties for in-house landlords after 9/11
- Worked on on-site leasing with Rose Associates, toured prospective clients, created leases, assisted in renewals and keeping tenants long term
- Developed relationships with staff and buildings
Education
Real Estate Sales Person License - Real Estate
New York University
New York, NYSales Person License - Real Estate
Continuing Education
New York, NY01.2023
Business Marketing
Marymount Manhattan College
New York, NY01.1993
Skills
- Professional Accomplished Closer
- Excellent Communication
- Skilled Negotiator
- Strong negotiation skills
- Customer service expertise
- Fair Housing Regulations
- Property management knowledge
- CRM software proficiency
- Team Collaboration
- Creative Problem-Solving
- DSP Provider
- Property tours and inspections
- Interpersonal Relations
- Rentals and Sales proficiency
Accomplishments
- Gold Award for Cartus Global Network, 2003-2019
- Cartus Award For Excellence, Corporate Relocating Executives with the Excellence of care
Gold Award for Cartus Global Network 2003-2019
Carroll Group was awarded the Gold Award for our expertise in Corporate Relocation and housing executives in a timely manner, making employees more efficient in their jobs.
Timeline
On-Site Leasing Associate
Bozzuto Management Company
11.2022 - 09.2023
Real Estate Sales Agent
Carroll Group
02.2001 - 10.2022
Salesperson
Citi Habitats
06.1999 - 12.2001
Sales Person License - Real Estate
Continuing Education
Real Estate Sales Person License - Real Estate
New York University
Business Marketing
Marymount Manhattan College
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