Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fiona Lenzo

Hillsborough

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Municipality of Princeton
09.2024 - Current
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created files for incoming projects
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Took meeting minutes for both the Planning Board and Historic Preservation Commission
  • Prepared documents and official correspondences for applicants

Guest Advocate

Target
01.2024 - 04.2024
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
  • Participated in ongoing training sessions to stay updated on company policies, products, and services.
  • Exhibited high energy and professionalism when engaging with clients and staff.

Unit Leader

Girl Scouts Heart Of New Jersey
06.2022 - 08.2023
  • Established a positive work environment by promoting collaboration, fostering open dialogue, and addressing conflicts proactively.
  • Evaluated team performance metrics regularly, identifying strengths and areas for growth to inform future strategies.
  • Created weekly schedule for our team
  • Maintained safety of all campers and staff through following protocol
  • Enhanced team productivity by implementing effective communication strategies and streamlining processes.
  • Maintained accurate records of unit activities and progress, ensuring timely reporting to senior management as needed.
  • Planned fun and educational activities for campers
  • Ensured bus safety

Visitor Services Associate

Doris Duke Charitable Foundation
06.2019 - 08.2021
  • Assisted in the development of new visitor programs, leading to increased attendance and positive feedback from guests
  • Handled ticketing and admissions on the weekends
  • Handled visitor inquiries promptly and professionally, demonstrating strong problem-solving skills while maintaining a friendly demeanor.
  • Assisted in the planning of special events by coordinating logistics, scheduling staff and volunteers and overseeing set-up and clean-up operations.
  • Handled transactions in the Cafe
  • Provided personalized assistance to visitors with special needs or requests, fostering a welcoming environment for all guests.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Intern

Township of Hillsborough
06.2018 - 08.2019
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within the Tax Assessor's Office, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Entered and organized data

Education

High School Diploma -

Hillsborough High School
Hillsborough, NJ
06-2020

Bachelor of Arts - History, Minor in Psychology

The College of New Jersey
Ewing, NJ
05-2020

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Organization
  • Planning
  • Communication
  • Administrative support
  • Experience with Microsoft programs
  • Time management
  • File organization
  • Critical thinking
  • Scheduling

Languages

Italian
Limited Working

Timeline

Administrative Assistant

Municipality of Princeton
09.2024 - Current

Guest Advocate

Target
01.2024 - 04.2024

Unit Leader

Girl Scouts Heart Of New Jersey
06.2022 - 08.2023

Visitor Services Associate

Doris Duke Charitable Foundation
06.2019 - 08.2021

Intern

Township of Hillsborough
06.2018 - 08.2019

High School Diploma -

Hillsborough High School

Bachelor of Arts - History, Minor in Psychology

The College of New Jersey

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Fiona Lenzo