Fiona Liu
College Point,NY
Summary
Dedicated clinical volunteer enhancing healthcare delivery through effective communication and emotional support. Proficient in managing patient records and scheduling appointments, ensuring HIPAA compliance. Supports healthcare teams with a positive attitude and an organized approach.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Clinical Volunteer
New York Presbyterian Queens
Flushing, New York
04.2026 - Current
- Provided emotional support to patients and families, fostering a comforting environment during distressing times.
- Supported medical staff in patient care and streamlined daily operations.
- Coordinated the organization of medical supplies and upheld cleanliness standards in work areas.
- Ensured that all medical equipment was properly sterilized after each use before being stored away again.
Clinical Psychology Assistant Volunteer
Jamaica Hospital Medical Center
Jamaica, New York
02.2025 - 03.2025
- Observed clinical psychologists in various settings to gain insight into clinical procedures and hospital protocols.
- Ensured compliance with HIPAA guidelines and confidentiality policies while handling sensitive patient information.
- Managed paperwork and maintained orderly patient records, supporting smooth daily office operations.
- Scheduled patient appointments through outbound calls, facilitating clear communication and efficient registration.
Education
Bachelor of Arts - Psychology
Queens College, City University of New York
Flushing, NY05-2026
Bachelor of Arts - Sociology
Queens College, City University of New York
Flushing, NY05-2026
Master of Arts - Data Analytics & Applied Social Research
Queens College, City University of New York
Flushing, NY05-2028
Skills
- HIPAA Compliance
- Clinical documentation
- Record-Keeping
- Patient Communication
- Problem-Solving
- Teamwork and Collaboration
- Organized and Efficient
- Positive Attitude
Certification
- CITI - Program Research Certification (May 2025 - May 2028)
- Mandated Reporter - NYS Office of Children and Family Services
Accomplishments
- Carmine Avena Memorial Award, 2026 - Highest GPA
- Center for Byzantine and Modern Greek Studies Essay Award, 2026
Languages
- English
- Cantonese
Timeline
Clinical Volunteer
New York Presbyterian Queens
04.2026 - Current
Clinical Psychology Assistant Volunteer
Jamaica Hospital Medical Center
02.2025 - 03.2025
Bachelor of Arts - Psychology
Queens College, City University of New York
Bachelor of Arts - Sociology
Queens College, City University of New York
Master of Arts - Data Analytics & Applied Social Research
Queens College, City University of New York