Fiona Maxon
Round Rock,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Salon Manager
Jemison Holdings LLC
Round Rock, TX
08.2022 - 09.2023
- Resolved customer complaints promptly while maintaining positive relationships with clients.
- Conducted interviews with prospective employees before hiring decisions are made.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Welcomed clients daily, managed scheduling for employees, performed appointment setting, and carried out duties as the first point of contact for the salon, which left a good impression on clients.
- Ensured compliance with state regulations regarding cosmetology practices.
Associate
Macy's
Barton Creek, TX
2014 - 2015
- Generated new sales monthly by leveraging a consultative sales approach and product knowledge to assist clients regularly
- Managed price adjustments and customer interactions per day and delivered personalized and polite customer service that enhanced customer satisfaction rates.
- Maintained a clean work environment, stocked merchandise, and resolved customer issues promptly through active problem-solving that enhanced customer experience.
- Organized backroom areas to maintain a clean and organized work environment.
- Built relationships with customers by providing friendly customer service.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Operated equipment such as scanners and scales correctly during checkout process.
Manager
IGA
, Australia
2005 - 2008
- Successfully oversaw day-to-day operations of the store including opening/closing, sales, monitoring cost control and expenses, and providing weekly/monthly transaction reports to higher management
- Addressed customer queries daily and resolved service-related issues on time through remarkable customer service and cash management that elevated customer satisfaction rates
- Mentored and trained team members and maintained sufficient inventory levels through procurement and active inventory management and analysis.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Directed recruitment, hiring, and training of new staff members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
GED -
Austin Community College
Diploma in Accounting -
TAFE
Skills
- Customer Service
- Cash Management
- Retail Sales
- Problem-Solving
- Inventory Management
- Staff Supervision and Training
- Scheduling
- Stocking
- Operations Management
- Recruitment and hiring
Careernote
Took a career break to raise a young family and honed multitasking skills while juggling childcare, household tasks, and family commitments from 2008 - 2022 when I moved to the USA.
Languages
Vietnamese
Native/ Bilingual
Timeline
Salon Manager
Jemison Holdings LLC
08.2022 - 09.2023
Associate
Macy's
2014 - 2015
Manager
IGA
2005 - 2008
GED -
Austin Community College
Diploma in Accounting -
TAFE
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