Fiona McInnis

• Develop strong relationships with clients through excellent customer service skills.
• Manage recruiting, interviews and new employee onboarding.
• Conduct new hire orientation and onboarding processes.
• Compose correspondence such as letters, emails, memos, reports and other documents.
• Create, organize, and maintain filing systems, including electronic databases and records.
• Coordinate with IT department to resolve technical issues and maintain office software updates.
• Enter information into accounting software systems including QuickBooks and Excel spreadsheets.
• Maintained production records and logs.
• Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
• Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

**Full time Summer 2021, seasonal/as needed afterward

• Greeted visitors warmly upon arrival at reception area.
• Managed reception area and scheduled appointments.
• Assisted in selecting music and decor for the salon.
• Assisted in social media management.
• Responsible for handling and recording cash and credit payments from customers at the reception.
• Facilitated company promo sales including package memberships, third party vouchers.
• Coordinated retail sales of aftercare products, company swag, and more.
• Educated and advised clients on preparation care and aftercare, company products, and processes.
• Upheld client privacy, trust, and comfort, given the particularly vulnerable nature of airbrush tanning.