FIONA MORRISON
Bronx,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Medical Office Assistant-Office Manager
Arthur Hall, Physician, P.C.
10.2003 - 11.2023
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes
- Conducted insurance verification and pre-authorizations and managed patient charts
- Called patients to confirm scheduled appointments day in advance
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Maintained and updated patient records for accurate, current medical histories
- Followed up with insurance companies to secure timely payment
- Greeted patients and provided required paperwork to facilitate services
- Provided educational documents and pamphlets to patients
- Verified insurance coverage to prepare for upcoming patient appointments
- Performed various administrative tasks by filing, copying and faxing documents
- Obtained payments from patients and scanned identification and insurance cards
- Managed over 60 customer calls to offer office information, answer questions, and direct calls to staff
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Prepared and processed patient referrals and transfer requests
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Assisted with medical coding and billing tasks
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Placed new supply orders, managed inventory and restocked clerical spaces
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Received and routed laboratory results to correct clinical staff members
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Processed medical insurance claims and payments
- Updating vaccines in New York State Immunization Information System (NYSIIS)
- Implementing new ideas received from webinars /seminars for improvement of practice
- Educate patients about patient portal and encourages participation
- Monitoring specimen collection
- Training of new staff members in practice's standard of operations policies regarding patient care and billing related activities
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Registered and verified patient records before triage with most up-to-date information
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Managed office bookkeeping with insurance billing and patient payments
- Conducted patient intake interviews, recording and documenting relevant information
- Obtained pre-authorization from insurance companies ahead of medical services
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients
- Received, recorded and filed medical payments by check, cash, and credit card
- Reconciled daily payments received and prepared deposits for smooth office finances
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Prepared patient charts by gathering and organizing medical records ahead of appointments
- Registered patients and completed associated paperwork for accurate records
- Ability to work well under pressure to meet deadlines, multi-task, make sound judgments, and prioritize work assignments.
- Adhered to strict HIPAA guidelines to protect patient privacy
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Provided prompt, polite and professional in-person and telephone customer service
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Updated patient information and insurance details for accurate electronic medical records
Education
Certificate, Medical Assistant - National Health -Career Association
Hostos Community College of The City University of New York
The Bronx, NY06.2016
Associate of Arts - Secretarial Science
Jamaica Bible College
Jamaica, W.I.06.1994
High School Diploma -
DeCarteret College High School
Jamaica, W.I.06.1992
Skills
- Excellent communication and interpersonal skills
- Deliver first-rate customer service in person and on telephone
- HIPPA Regulations
- EMR computer proficiency
- EPIC, Microsoft, Word, Excel and EMR
- Compliance Monitoring
- Inventory Control
- Office Management
- Customer Service
- Administrative Support
- Performance Improvement
- Scheduling
- Training and Coaching
- Clear Oral/Written Communication
- Excellent Multi-Tasking Ability
References
Provided upon request
Timeline
Medical Office Assistant-Office Manager
Arthur Hall, Physician, P.C.
10.2003 - 11.2023
Certificate, Medical Assistant - National Health -Career Association
Hostos Community College of The City University of New York
Associate of Arts - Secretarial Science
Jamaica Bible College
High School Diploma -
DeCarteret College High School
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