Fiona Newberry
Chelsea,MA
Summary
Current biology major experienced in professional writing and client services, with a demonstrated aptitude for research, looking to expand into STEM work through an anthropological approach to scientific understanding and investigation.
Overview
6
6
years of professional experience
Work History
Freelance Content Writer
Self-employed
01.2019 - Current
- Drove creation of quality content in variety of engaging formats
- Used appropriate voice tones and diction to compose engaging content for audiences of various ages
- Conducted in-depth research on relevant subject matter
- Worked on multiple projects with different objectives simultaneously
- Proofread content for errors and inconsistencies to provide quality finished projects
- Developed original content for various media platforms including blogs, websites, and social media
Assistant Manager and Bartender
The Liar’s Bench
06.2023 - 07.2024
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Trained team members on appropriate application of policies and procedures
- Made key decisions about hiring, discipline, coaching and managing associates
- Answered questions and recommended solutions to address escalated customer complaints
- Worked to promote community outreach through planned events
- Facilitated and designed new policies to promote efficiency and customer loyalty
Bartender/Barista/Cashier/Baker
Old Orchard Creek General Store
11.2023 - 03.2024
- Used POS system to process cash and credit card transactions
- Trained new bartenders in customer service, bar equipment safety and drink/food preparation techniques
- Performed multiple jobs at one time, often working alone and navigating customer rushes
Shift Manager, Post Construction/Deep Cleaner
Clean Mountain Escapes
05.2022 - 05.2023
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Delivered exceptional service and addressed customer challenges with tact and diplomacy
- Coached and reinforced standards to foster superior performance from crew members
- Developed strategies with owner to increase efficiency and profitability
Education
Bachelor of Arts - Biological Sciences
Wellesley College
Wellesley, MA05.2026
Skills
- Competency in Office365, GIS systems, and Google Suites
- Experienced conducting research and analysis in the field and lab environments
- Providing non-conventional approaches to problem resolution
- Data acquisition, organization, and analysis
- Team building and facilitation of efficient collaboration
- Ability to adapt and thrive in fast paced environments
- Research and independently motivated study
- Grammatical editing and proofreading
Timeline
Bartender/Barista/Cashier/Baker
Old Orchard Creek General Store
11.2023 - 03.2024
Assistant Manager and Bartender
The Liar’s Bench
06.2023 - 07.2024
Shift Manager, Post Construction/Deep Cleaner
Clean Mountain Escapes
05.2022 - 05.2023
Freelance Content Writer
Self-employed
01.2019 - Current
Bachelor of Arts - Biological Sciences
Wellesley College
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