Fiona Sforza
Hampton Bays,NY
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
7
7
years of professional experience
Work History
Lifeguard
Southampton Bathing Corporation
Southampton, NY
04.2019 - Current
- Monitored pool areas to ensure safety compliance and respond promptly to emergencies.
- Conducted regular safety drills and training sessions for team members to enhance response readiness.
- Enforced facility rules and regulations, promoting a safe environment for patrons of all ages.
- Provided first aid and emergency care, demonstrating strong decision-making under pressure.
Barback
Sundays on the Bay
Hampton Bays, NY
05.2022 - 03.2025
- Maintained bar cleanliness and organization to enhance service efficiency.
- Assisted bartenders in preparing drinks and restocking supplies during peak hours.
- Monitored inventory levels and communicated supply needs to management promptly.
- Improved drink preparation speed through effective multitasking in busy environments.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
Front Desk Assistant
Planet Fitness
Hampton Bays, NY
04.2023 - 10.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Education
Associate of Science - Psychology
Suffolk County Community College
Riverhead, NY05-2026
Skills
CPR certified
Bartending/Mixologists License
- Excellent communication
- Problem-solving skills
- Time management
- Hospitality services
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Front Desk Assistant
Planet Fitness
04.2023 - 10.2023
Barback
Sundays on the Bay
05.2022 - 03.2025
Lifeguard
Southampton Bathing Corporation
04.2019 - Current
Associate of Science - Psychology
Suffolk County Community College