Hi, I’m
Fiona Sforza
Hampton Bays,New York
Summary
Remarkable worker with amazing experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
years of professional experience
Work History
LocalWorkHampton Bays, NY
Caregiver
11.2023 - Current
Job overview
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
LocalWorkHampton Bays, NY
Animal Caretaker
11.2023 - Current
Job overview
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Monitors animals for signs of illness or injury and administers medications as prescribed by a veterinarian.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Transports animals between locations safely and humanely using appropriate equipment.
Southampton Bathing CorporationSouthampton, NY
Food Runner
06.2018 - Current
Job overview
- Stocked displays with new and transferred merchandise.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Stocked service stations with ice, napkins and straws.
- Participated in ongoing training to enhance job skills and knowledge.
Planet FitnessHampton Bays, NY
Front Desk Associate
04.2023 - 11.2023
Job overview
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Sundays on the bayHampton Bays, NY
Barback
06.2022 - 10.2023
Job overview
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Replenished bar glasses, garnishes and condiments.
Stop & ShopHampton Bays, NY
Self Checkout Cashier
02.2023 - 03.2023
Job overview
- Offered customers carry-out service at completion of transaction.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Hampton Bays Highschool, Hampton, NY
High School Diploma
09.2022
Skills
- Fluent in English
- Cash Transactions
- Teamwork and Collaboration
- Verbal and Written Communication
- Problem-Solving
- Customer Service
- Computer Skills
Timeline
Caregiver
LocalWork
11.2023 - Current
Animal Caretaker
LocalWork
11.2023 - Current
Front Desk Associate
Planet Fitness
04.2023 - 11.2023
Self Checkout Cashier
Stop & Shop
02.2023 - 03.2023
Barback
Sundays on the bay
06.2022 - 10.2023
Food Runner
Southampton Bathing Corporation
06.2018 - Current
Hampton Bays Highschool
High School Diploma
Similar Profiles
Trevor ScottTrevor Scott
Construction Worker at LocalWorkConstruction Worker at LocalWork
Eden SelfEden Self
Apprentice at LocalWorkApprentice at LocalWork
Prabhjot KaurPrabhjot Kaur
Cleaner Helper at LocalWorkCleaner Helper at LocalWork