FIONA THOMAS
Human Resources
Bethesda,MD
Summary
Strategic human resources leader with comprehensive experience delivering HR support throughout the employee life cycle, from recruitment and onboarding to development and retention. Goal-driven with expertise in employee relations, performance management, and leadership development. Demonstrated excellence building relationships with cross- functional leaders and teams, facilitating and leading change, and resolving complex challenges. Passion for building a culture that promotes collaboration, accountability, recognition, diversity, inclusion, and belonging.
KEY QUALIFICATIONS: Data Analysis Recruiting & Talent Acquisition Team Building & Leadership Employee Engagement & Retention Employee Relations Organizational Management Training & Development Workforce Planning Employee Onboarding Performance Management Diversity & Inclusion - D&I Benefits & Payroll PROFESSIONAL DEVELOPMENT: Executive Management | People & Culture | Strategic Planning | Diversity | Recruiting Organizational Development | Financial Management | Social Media.
Overview
18
18
years of professional experience
Work History
Sr. Hr. Generalist People & Culture
Bethesda
01.2021 - Current
- Responsible for making recommendations and implementing revisions to improve departments policies, procedures, and processes to ensure compliance with federal, state, and local laws and regulations
- Developed relationships with Colleges & Universities to create a company scholarship program and successfully awarded 10 scholarships to upcoming college graduates
- Developed staff engagement survey, which increased employee satisfaction rating by 100%
- Launched an onboarding program that improved first-year retention and increased employee productivity
- Partnered with IT to develop communications standards, guidelines, templates, tools, processes and enhancements for the intranet and Teams and internal social networking community
- Created Employee Rewards and Recognition program to include contractors and part-time employees, which promoted higher performance
- Analyze existing HRIS systems, interface requirements, business processes and make recommendations
- Facilitate benefit open enrollment program and provide feedback on improvements that are mutually beneficial
- Collect data and administer daily ad hoc reports and queries from the ADP Workforce Now system to ensure vital analytics are delivered in a timely and accurate fashion to Senior Management
- Led organizational projects including ADP integration and employee and manager training
- Built trusting relationships with employees and managers
- Seen as, approachable, dependable helpful while maintaining professionalism and confidentiality
- Develop relationships with multiple agencies from different sectors to establish a good working relationship for volunteer cultivation and community partnerships.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Improved office efficiency by effectively managing internal communications and correspondence.
Human Resource Specialist
Montgomery College
Rockville, MD
01.2020 - 01.2021
- Collaborate with managers and cross-functional teams to define the roadmap, prioritize projects and enhancement requests, analyze business benefits/operational efficiencies, map business processes, and implement effective solutions
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement
- Advise managers and employees on the interaction of FMLA leave laws with paid time off, workers compensation, STD and LTD benefits
- Review employee relations matters, including associate grievances, harassment and discrimination allegations, and other employment law-related complaints
- Contributed as a key member of Workday integration, testing and training employees
- Create and analyze data reports, manage exception requests & employee testing related to COVID-19 vaccine mandates, engaging with employees, Senior Leaders, and HR team members to resolve questions or escalations
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Human Resource/ Contracts Manager
Marriott Vacation Mayflower
Washington, DC
01.2015 - 01.2020
- Revamped training process created new leadership roles, and incorporated goal-driven incentives and rewards, resulting in team improving from #6 in region to #2 within 3 months, generating $5M+ in sales
- Mentored, trained, forty team members executing high volumes of contracts and delivered contractual guidance for sales managers and team
- Owned recruitment operations; posted jobs; identified, interviewed, and vetted candidates; managed database
- Oversaw collection and analysis of data for preparation of business-critical reports
- Saved company $50K by conducting daily audits, identifying errors, and implementing solutions and training.
Marketing/HR Manager
MVC- Mayflower
Washington, DC
01.2015 - 01.2020
- Led HR activities, including talent acquisition, training, coaching, conflict resolution, and performance management
- Distribute expert information to Vice President of Human Resources regarding all associate and HR related affairs, inquiries, complaints, and grievances
- Improved productivity as People & Culture leader; strengthened the employee-employer relationship
- Monitored staffing vacancies; recruited and selected a diverse group of top talent to maintain optimal workforce levels
- Ensured employees payroll details were accurately created and administered
- Generated a diverse selection of candidates by building relationships with strategic partners, vendors, and Colleges & Universities
- Coached and mentored team members 1:1; delivered performance reviews; created individual development plans
- Analyzed HR data to determine trends of training programs and realigned to improve results
- Conduct exit interviews for voluntary terminations; analyzed trends and recommended solutions
- Partnered with compensation, benefits, talent management, and organizational development to establish key insights, metrics, trends, and analysis for attracting highly qualified applicants
- Identify opportunities to continuously improve quality and efficiency of HR reporting
- Co-develop and implement strategic plans inclusive of budget considerations, site goals, and forecasts
- Execute strategies to optimize and streamline HR processes via technology and process improvement
- Evaluate employee grievance investigations and HR issues by preparing complex reports and recommending solutions.
Specialist
Maryland National Capital Park And Planning
Silver Spring, MD
01.2006 - 01.2014
- Structured and implemented programs and policies for training, performance management, compensation, benefits, incentives, and new employee orientation
- Established and deployed a company-wide diversity plan, outreach efforts, and strategy for 400+ employees
- Developed employee manual, integrating disciplinary procedures, code of conduct, FMLA policy, and benefits programs
- Recruited and trained volunteers for county parks, building a strong network of qualified volunteers
- Planned, organized, and implemented company-wide diversity strategies for 400+ employees.
Education
Bachelor’s Degree -
University of Maryland University College
SHRM-Certified Professional (SHRM-CP), in progress | Society for Human Resource Management Certificate Professional HR Management - undefined
Pace University
Certificate in Public Policy - undefined
University of Maryland School of Public Policy
Skills
MS Office Suite (Word, Excel, PowerPoint, Outlook) Workday Cognos Salesforce Concur ADP/QuickBooks PeopleSoft Kronos Background Checks Perceptive GRAM Solar Equifax Credit Reporting SharePointundefined
Timeline
Sr. Hr. Generalist People & Culture
Bethesda
01.2021 - Current
Human Resource Specialist
Montgomery College
01.2020 - 01.2021
Human Resource/ Contracts Manager
Marriott Vacation Mayflower
01.2015 - 01.2020
Marketing/HR Manager
MVC- Mayflower
01.2015 - 01.2020
Specialist
Maryland National Capital Park And Planning
01.2006 - 01.2014
Bachelor’s Degree -
University of Maryland University College
SHRM-Certified Professional (SHRM-CP), in progress | Society for Human Resource Management Certificate Professional HR Management - undefined
Pace University
Certificate in Public Policy - undefined
University of Maryland School of Public Policy
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