Fiona Thompson
High Point,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team of birth professionals in providing the absolute best support and service to every family.
Overview
7
7
years of professional experience
Work History
Information Security Analyst 2 - Wholesale Risk and Security
Wells Fargo
Winston-Salem, NC
06.2018 - 11.2019
- Lead team of 15 Security Analysts supporting 30+ Global Commercial Capital business units
- Trained and mentored new hires
- Point of contact for all IAM escalations, including business-critical file share and application access, which required working closely with management and appropriate technical groups to resolve high-priority issues and incidents of all sizes
- Managed access accounts and ensured line of business adherence to risk management policies and procedures via Role-based Access Control (RBAC) methodology
- Monitored end users to mitigate risks related to excess access and privileged controls
- Authored IAM administration and standard operating procedures
- Liaison for Leadership Team to technical groups to deliver high-priority issue resolutions
- Facilitated meetings with line of business clients and partners to progress contracted deliverables for implementation projects and operations
- Audited reporting on separation of duties violations and privileged controls.
Project Analyst (Wholesale Access Remediation)
Apex Systems/ Wells Fargo
Winston-Salem, NC
03.2017 - 06.2018
- Investigate access-rights allocations within 240 high risk or transactional applications to determine necessity within company policies and parameters
- Research and document potential risk found within each application according to audit guidelines
- Post-evaluation follow-up and recommendations to management for risk mitigation; which may include the need to restrict and/or alter system access, and to recommend steps to lower the incidents of excess access
- Serve as communications liaison between WAR team and varying lines of businesses to collect and evaluate outstanding data by audit deadline
- Assisted in training several analysts onboarded throughout the project.
Wireless Sales Consultant
Cellular Sales (Verizon)
High Point, NC
02.2015 - 02.2017
- Provided home and mobile technology products to new and existing customers
- Developed customized consumer and business technology solutions
- Troubleshoot mobile devices including but not limited to tablets, smartphones, hotspots, laptops and home phones
- Regularly maintained and managed store inventory.
Customer Service Representative
Time Warner Cable
Greensboro, NC
01.2013 - 02.2015
- Addressed specific customer concerns via incoming calls related to: Upgrading/downgrading and disconnecting service, rate and programming inquires, equipment set-up instruction, features and functions walk-thru, statement clarification, and scheduled service visits for technical assistance beyond CSR capacity
- While this is principally a team environment each CSR generally works independently exercising strong problem-solving skills and keeping current with ongoing technical and programming updates
- Reviewed each customer’s account to tailor products and services offered according to needs
- Frequently met or exceeded team monthly sales goals.
Education
Some College (No Degree) - Information Technology
Guilford Technical Community College
Jamestown, NCFamily Trees Birth Programs
References
References Available Upon Request
Timeline
Information Security Analyst 2 - Wholesale Risk and Security
Wells Fargo
06.2018 - 11.2019
Project Analyst (Wholesale Access Remediation)
Apex Systems/ Wells Fargo
03.2017 - 06.2018
Wireless Sales Consultant
Cellular Sales (Verizon)
02.2015 - 02.2017
Customer Service Representative
Time Warner Cable
01.2013 - 02.2015
Some College (No Degree) - Information Technology
Guilford Technical Community College
Family Trees Birth Programs
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Jay CalfeeJay Calfee
Associate Director Supply Chain at Collins AerospaceAssociate Director Supply Chain at Collins Aerospace