FIONA YAZZIE
Page,AZ
Summary
Proven track record in enhancing customer experience and streamlining information management, as demonstrated at Glen Canyon Conservatory. Expert in regulatory compliance and adept at fostering team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency through innovative problem-solving and multitasking skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Specialist
Glen Canyon Conservatory
2024.04 - Current
- Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Hostess
Ranch House Grille
2024.01 - 2024.04
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Gulf Gas Station
2023.08 - 2023.12
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Hostess/ Busser
Ranch House Grille
2023.02 - 2023.08
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Remodel Team Member
Walmart
2022.09 - 2023.01
- Demonstrated adaptability by quickly adjusting to changes in project scope or timelines as needed.
- Provided exceptional customer service, addressing client questions or concerns promptly and professionally.
- Ensured compliance with all building codes, regulations, permits, inspections throughout the remodeling process.
- Efficiently allocated resources among multiple ongoing projects while maintaining excellent communication between team members.
Cashier
Dollar General
2022.09 - 2022.11
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hostess/busser/expo
Grand Canyon Brewery
2022.03 - 2022.08
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Barista
Safeway
2021.08 - 2022.02
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Deli Clerk
Walmart
2020.03 - 2021.08
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Shonto Preparatory Technology High School
Shonto, AZ05.2019
Skills
- Information Management
- Regulatory Compliance
- Record preparation
- Customer and client relations
- Team Collaboration
- Problem-Solving
- Customer Service
- Visitor and Customer Relations
- Greeting and Seating Clients
- Teamwork and Collaboration
- Multitasking
Certification
Food handlers permit
Timeline
Information Specialist
Glen Canyon Conservatory
2024.04 - Current
Hostess
Ranch House Grille
2024.01 - 2024.04
Cashier
Gulf Gas Station
2023.08 - 2023.12
Hostess/ Busser
Ranch House Grille
2023.02 - 2023.08
Remodel Team Member
Walmart
2022.09 - 2023.01
Cashier
Dollar General
2022.09 - 2022.11
Hostess/busser/expo
Grand Canyon Brewery
2022.03 - 2022.08
Barista
Safeway
2021.08 - 2022.02
Deli Clerk
Walmart
2020.03 - 2021.08
Shonto Preparatory Technology High School
Food handlers permit
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