Fiona Castor
Middleburg,FL
Summary
Detail-oriented administrative and support professional with over five years of experience providing comprehensive assistance to executive teams, optimizing office operations, and enhancing customer interactions. Proven track record of leveraging strong organizational skills and exceptional communication abilities to improve first-call resolutions, significantly driving customer satisfaction and consistently exceeding business objectives. Adept at fostering productive relationships and streamlining processes to support organizational efficiency. Committed to maintaining high service standards and positively contributing to team dynamics.
Overview
13
13
years of professional experience
Work History
Babysitter
Cerio Family
02.2024 - 08.2025
- Developed personalized routines to support individual needs and preferences of children.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Supervised children's activities, ensuring safety and engagement in a nurturing environment.
Resolution Specialist II
Walmart
01.2022 - 09.2023
- Enhanced customer experience by resolving complex billing disputes efficiently.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients' concerns.
- Analyzed case trends to identify recurring issues, implementing solutions that improved resolution processes.
Time & Expense Associate
Aston Carter
03.2021 - 09.2022
- Processed payroll for over 500 contract employees, ensuring accuracy and compliance with regulations.
- Input new hires into the database within 24 hours of their start date.
- Terminated employees per state-specific compliance requirements.
- Made corrections to personal data, position changes, and end-date extensions.
- Calculated bonuses and total hours for the weekly pay period.
- Conducted regular audits of payroll data, identifying and correcting inconsistencies proactively.
- Reviewed reports for missing time-card information and worked with clients to correct them.
- Developed detailed reports on payroll metrics for management review, supporting strategic decision-making.
HRIS Representative
ICATT
03.2018 - 03.2019
- Verified employment for potential employers, agencies, and lenders.
- Optimized system usability by creating user-friendly documentation and training materials for staff members.
- Implemented HRIS functionalities to enhance employee data management processes.
- Supported human resources department in areas such as people metrics, reporting, finance and analytics.
- Managed onboarding, personnel records, and security access for new hires; processed terminations.
- Reviewed standard operating procedures, executed system workflows, and documented discrepancies.
- Scanned and uploaded 400+ employee records to a secure cloud drive, ensuring compliance by retrieving missing documentation.
- Collaborated with cross-functional teams to optimize system workflows and improve user experience.
Human Resources Administrator
Fanatics
10.2016 - 07.2017
- Provided administrative support to over 20 leadership employees (calendar management, reporting, meeting coordination).
- Managed onboarding, personnel records, security access, and processed terminations.
- Reviewed standard operating procedures, executed workflows, and documented discrepancies.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Prepared new hire letters, employee contracts, and corporate policies.
- Managed benefits administration, ensuring timely enrollment and accurate information dissemination to employees.
- Served as a liaison between management and staff to address concerns effectively, building strong working relationships across all levels of the organization.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
Scheduling Coordinator
Align Networks
01.2013 - 12.2014
- Coordinated patient appointments, ensuring optimal scheduling and reduced wait times.
- Received referrals from Nurse Case Managers, Adjusters, and patients.
- Contact Nurse Case Manager or Adjuster to obtain authorization for additional or service(s) for patients as needed.
- Tracked and documented inbound support requests and ensured proper notation of problems or issues.
- Collaborated with multidisciplinary teams to ensure seamless patient care coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Verified insurance coverage and obtained pre-authorizations.
Education
Bachelor - Computer Science
Strayer University
12.2026
High School Completion/GED -
Clay Virtual Academy
01.2010
Skills
- Data entry
- Reliability and punctuality
- Patience and empathy
- Grievance procedures
- Onboarding and orientation
- Job descriptions creation
- Payroll processing
- FMLA administration
- Benefits administration
- Health and safety regulations
- Workers' compensation management
- Employment law
Timeline
Babysitter
Cerio Family
02.2024 - 08.2025
Resolution Specialist II
Walmart
01.2022 - 09.2023
Time & Expense Associate
Aston Carter
03.2021 - 09.2022
HRIS Representative
ICATT
03.2018 - 03.2019
Human Resources Administrator
Fanatics
10.2016 - 07.2017
Scheduling Coordinator
Align Networks
01.2013 - 12.2014
Bachelor - Computer Science
Strayer University
High School Completion/GED -
Clay Virtual Academy