Experienced professional with a track record of success in call center, offering over 10 years of expertise in customer service. Results-oriented and detail-oriented, known for exceeding goals and delivering high-quality work. Seeking a challenging role to leverage skills and contribute to organizational success. A motivated self-starter who thrives in fast-paced environments while maintaining attention to detail and meeting deadlines. Committed to continuous learning and professional development, staying up-to-date with industry trends and emerging technologies.
Hi, I’m
FIONA L. LOAGUE
Park Ridge,IL
Summary
Overview
11
years of professional experience
Work History
Asbury Healthcare
Claims SPecialist
08.2023 - Current
Job overview
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Posted payments to accounts and maintained records.
- Calculated adjustments, premiums and refunds.
- Communicated effectively with staff members of operations, finance and clinical departments.
Vantage Senior Care
Account Receivable Specialist
09.2020 - Current
Job overview
- Reviewed accounts on weekly basis to assess aging and pursue collection of funds.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Managed efficient cash flow reporting, posted cash receipts and analyzed charge-backs, independently addressing and resolving issues.
- Prepared billing statements and claims to insurance companies for payment.
- Performed targeted collections on past due accounts aged over 365 days.
- AR billing, Insurance, Healthcare
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Records keeping of residents personal information, financials.
Legacy Healthcare Services
Corporate Business Office Manager
05.2019 - 09.2020
Job overview
- Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
- Provided backup to Admissions Director to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Point click Care software.
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
- Established working relationship with Department of Health and Human Services in regards to residents Medicaid application, statuses, etc.
- Records keeping of residents personal information, financials.
Park Ridge Police Department
Police Information Technician
07.2015 - 09.2019
Job overview
- Provide customer service to internal and external customers, resolves customer concerns
- Communicates pertinent activities throughout each shift utilizing variety of modes such as but not limited to telephone, fax, police radio
- Monitors LEADS and other computer printouts.
- Responds to request from police and other city personnel
- Utilizes Cook County Computer Assisted Dispatch(CAD), Law Enforcement Automated Data Systems(LEADS), RMS and other computer databases
- Completes police reports as required, maintains variety of files, records and FOIA
Citadel Healthcare
Business Office Manager
10.2018 - 05.2019
Job overview
- Performed Medicaid application process, eligibility verification, Long Term Care inquiry and Admit Packets with Department of Healthcare and Family Services.
- Ensures company Cash Receipt policies and procedures are followed to ensure protection from loss, misuse, to allow for complete and accurate receipting and depositing of all business unit funds.
- Resolved financial discrepancies and customer billing issues with timely attention
- Resolved financial discrepancies and customer billing issues with timely attention.
Bunzl Retail
Logistics Manager
08.2014 - 08.2018
Job overview
- Directed shipping and receiving of wide range of products daily.
- Conducted research to address shipping errors and packaging mistakes.
- Serves as Liaison for Bunzl International Services and Keenpac as well as international vendors and managed logistics coordinators as well as administrative assistant.
- Saved projected yearly customs filings of $10,500 for 2017 Consolidated containers into Bunzl branches.
- Identify Key Performance Indicators to help strategically plan methods to achieve operational goals and target Interpersonal skills necessary to conduct business and exchange information with internal and external customers and suppliers, with diverse employee group at all levels of Bunzl organization.
- Managed over 50 customer calls for ordering products and shipping tracking.
- Resolved shipping discrepancies by coordinating customer and courier communications
NorthShore University HealthSystem - Evanston
Patient Support Associate
09.2012 - 08.2014
Job overview
- Delivered front-office administrative support, shared general information, answer phones, check-in patients, collect copays and or past due balances
- Followed document protocols to safeguard confidentiality of patient records.
- Carried out day-to-day duties accurately and efficiently.
Education
American InterContinental UniversitySchaumburg, IL
MBA from Healthcare Management
07.2023
University Overview
Northern Michigan UniversityMarquette, MI
Bachelor of Science from Business Computer Information Systems
2006
University Overview
Oakton Community CollegeSkokie, IL
Certificate of Medical Billing from Medical Billing
2012
University Overview
Skills
- Process Implementation
- Team Leadership
- Monthly Reconciliations
- Credit and Collections
- Interpersonal and written communication
- Accounts Receivable
Timeline
Claims SPecialist
Asbury Healthcare
08.2023 - Current
Account Receivable Specialist
Vantage Senior Care
09.2020 - Current
Corporate Business Office Manager
Legacy Healthcare Services
05.2019 - 09.2020
Business Office Manager
Citadel Healthcare
10.2018 - 05.2019
Police Information Technician
Park Ridge Police Department
07.2015 - 09.2019
Logistics Manager
Bunzl Retail
08.2014 - 08.2018
Patient Support Associate
NorthShore University HealthSystem - Evanston
09.2012 - 08.2014
American InterContinental University
MBA from Healthcare Management
Northern Michigan University
Bachelor of Science from Business Computer Information Systems
Oakton Community College
Certificate of Medical Billing from Medical Billing
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