Fiong Lor
Saint Paul,MN
Summary
Business owner with a track record of optimizing operations and improving customer service. Expertise in financial management, vendor negotiation, and team leadership. Focused on driving growth and enhancing operational efficiency.
Overview
16
16
years of professional experience
Work History
Owner
Self-employeed
Spavinaw, Oklahoma
06.2021 - 01.2025
- Managed daily operations and logistics for business efficiency.
- Developed marketing strategies to enhance customer engagement.
- Oversaw financial management and budgeting processes.
- Coordinated vendor relationships and negotiated contracts.
- Maintained inventory control and supply chain management processes.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
Contractor
Winnesota Multi-Temp Delivery & Storage
Eden Prairie, Minnesota
10.2014 - 06.2021
- Loaded and unloaded delivery trucks efficiently for timely distribution.
- Maintained cleanliness of workspaces to promote safety and efficiency.
- Assisted team members with loading and unloading tasks as needed.
- Followed safety protocols to minimize hazards during operations.
- Collaborated with colleagues to streamline delivery processes effectively.
- Kept clients informed about progress status updates throughout the entire process.
- Transported goods safely and efficiently to various locations daily.
- Conducted routine vehicle inspections to ensure safety and compliance.
- Maintained accurate logs of mileage, fuel consumption, and delivery times.
- Followed all traffic laws and regulations during transportation tasks.
- Communicated effectively with dispatchers regarding route changes or delays.
- Provided excellent customer service during deliveries and interactions.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Inside Sales Representative
B&F Fastener
Ramsey, MN
01.2009 - 10.2014
- Developed customer relationships through regular follow-up and personalized communication.
- Managed sales orders using CRM software to ensure accurate processing.
- Collaborated with warehouse staff to ensure timely product delivery and inventory management.
- Conducted product demonstrations to educate customers on features and benefits.
- Resolved customer inquiries and issues promptly to maintain satisfaction levels.
- Assisted in creating promotional materials to support sales initiatives effectively.
- Participated in team meetings to share insights and strategies for improving sales processes.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Maintained detailed records of customer interactions, orders and account status updates.
Education
Associate of Science - Business Management
Century College
White Bear Lake, MN05-2008
High School Diploma -
Harding High School
1540 6th Street E, Saint Paul, MN 5510603-2003
Skills
- Business management
- Business operations
- Vendor negotiation
- Sales order processing
- Market strategy development
- Customer service
- Critical thinking
- Computer skills
- Computer troubleshooting
- Network management
Affiliations
- Hunting
- Fishing
- Hiking
- Photographer
Languages
English
Professional
Hmong
Professional
Timeline
Owner
Self-employeed
06.2021 - 01.2025
Contractor
Winnesota Multi-Temp Delivery & Storage
10.2014 - 06.2021
Inside Sales Representative
B&F Fastener
01.2009 - 10.2014
Associate of Science - Business Management
Century College
High School Diploma -
Harding High School
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