Fion Suet-Fan Mo
Summary
Dynamic Ocean Import Coordinator with proven expertise at CTS Global Supply Chain Solutions, excelling in billing and invoicing while delivering exceptional customer service. Successfully implemented tracking reports that significantly reduced inquiries, enhancing operational efficiency. Proficient in SAP and CargoWise, driving continuous improvement in import functions and fostering strong client relationships.
Overview
24
24
years of professional experience
Work History
Ocean Import Coordinator
CTS Global Supply Chain Solutions
05.2021 - Current
- Monitored and tracked shipments daily to ensure timely delivery of goods.
- Resolved discrepancies related to shipment delays by collaborating with carriers and suppliers.
- Facilitated communication between company, customers, and overseas partners for operational efficiency.
- Prepared commercial invoices, packing lists, and bill of ladings for inbound cargo logistics.
- Cleared goods through customs and verified delivery to client destinations.
- Implemented new tracking reports that reduced customer telephone inquiries.
- Managed communication among internal departments and external parties regarding order statuses.
- Drove continuous performance improvement in import functions and metrics.
Ocean Import Coordinator
DB Schenker Inc
04.2012 - 04.2021
- Executed office tasks, including record maintenance and file archiving in computer systems.
- Established effective client relationships, addressing shipment inquiries promptly.
- Reviewed and verified entry documents to prepare customs entry documentation.
- Obtained rate quotes from various inland carriers and coordinated delivery or pick-up of goods.
- Analyzed problematic invoices, resolving issues with branch contacts per company guidelines.
- Managed operations of company system, including data entry and shipment redirecting.
- Prepared updated daily reports for key account customers regarding delivery appointments.
- Processed vendor invoices in the system and performed billing functions, including client invoicing.
Accounting Liaison
DB Schenker Inc
05.2006 - 03.2012
- Resolved problematic invoices by coordinating with branch contacts per company policies.
- Processed vendor invoices by analyzing, preparing, and entering them into company system.
- Executed billing functions, including preparation of client invoices and supporting documents.
- Led check printing operations, issuing and voiding checks as necessary.
- Conducted research on customer and vendor invoice statuses in SAP system.
- Corrected billing discrepancies by issuing debit and credit memos for customers.
Accounting Clerk
Star Airfreight Co Ltd
04.2001 - 04.2006
- Computed and recorded daily accounts receivable checks and deposits.
- Performed billing functions, including preparation of client invoices and supporting documents.
- Printed checks for vendors across three branches in USA.
- Analyzed, prepared, and entered vendor invoices into the accounting system.
- Resolved invoice discrepancies with branch contacts according to company policies.
- Operated check printer and managed payment issuance or voiding.
- Assisted Accounting Supervisor in monthly P/L report preparation for all customers.
- Executed weekly check runs for multiple vendors.
Education
Undergraduating - Accounting Major
Kingsborough Community Colleage
Skills
- Billing and invoicing expertise
- Customer service excellence
- MS Office proficiency
- SUN System knowledge
- SAP proficiency
- CargoWise experience
- Container tracking skills
- Shipment tracking
Timeline
Ocean Import Coordinator
CTS Global Supply Chain Solutions
05.2021 - Current
Ocean Import Coordinator
DB Schenker Inc
04.2012 - 04.2021
Accounting Liaison
DB Schenker Inc
05.2006 - 03.2012
Accounting Clerk
Star Airfreight Co Ltd
04.2001 - 04.2006
Undergraduating - Accounting Major
Kingsborough Community Colleage
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