Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FIONNA JOHNSON

LOS ANGELES,CA

Summary

  • Efficient and proactive professional in hospitality support roles, known for high productivity levels and the ability to complete tasks swiftly and accurately. Specialize in inventory management, customer service, and beverage preparation techniques. Excel in teamwork, communication, and adaptability, ensuring smooth operations and positive guest experiences.
  • Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
  • Quality-driven fast food worker offering several years of restaurant experience in high volume establishments. Well-versed in cleaning and sanitizing, clearing trash and preparing order. Committed to enhancing team success through flexibility and expertise in various areas.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Club Attendant

Legends
Los Angeles, CA
09.2024 - Current
  • Provided excellent customer service to all members and guests of the club.
  • Greeted and welcomed guests upon their arrival at the club.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Effectively multitasked within afast-paced environment.
  • Maintained a clean, safe, and orderly environment throughout the club facility.
  • Filled trays with food, utensils, napkin,s and condiments to provide diners with meals and accessories.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Event Staff Supervisor

Contemporary Services Corporation.
Los Angeles, CA
10.2021 - 03.2024
  • Collaborated with professional and trade associations to produce impactful events.
  • Allocated resources efficiently for seamless event execution.
  • Trained staff on event-specific protocols and operational procedures.
  • Attended and participated in industry events.
  • Oversaw the work of up to 10 staff, seamlessly executing professional events.
  • Resolved customer complaints promptly throughout events.
  • Assisted in recruiting qualified personnel when additional resources were required for an upcoming event.

Customer Service Representative

Budee
El Segundo, CA
06.2021 - 09.2021
  • Consulted with customers to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Set up and activated customer accounts.

Front End Cashier

Shin-Sengumi2Go
Gardena, CA
Feb - 04.2017
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Packed and bagged products according to customer preferences.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers promptly and responded to questions.
  • Assisted customers by providing information and resolving complaints.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered phone calls to assist customers with questions and orders.
  • Promoted specific items to drive sales and achieve add-on purchases.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Administrative Assistant

Quiksilva Electric Company
Gardena, CA
08.2013 - 11.2015
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Coordinated appointments, meetings and conferences.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Education

Associate of Arts - Small Business Entrepeneurship

Los Angeles Trade Technical College
Los Angeles, CA
06-2026

High School Diploma -

GeorgeWashington Preparatory High School
Los Angeles, CA
06.2005

Skills

  • Team player attitude
  • Guest relations
  • Cash handling proficiency
  • Food and beverage service
  • Security monitoring
  • Register operation
  • Dining room management
  • Menu memorization
  • Restock shelves
  • Beverage preparation
  • Cross-selling and upselling
  • Self motivation
  • Analytical thinking
  • Communication skills
  • POS system operation
  • Positive and professional
  • Schedule management
  • Business correspondence
  • Clerical support
  • Verbal and written communication
  • Multi-line telephone operation
  • PC proficient
  • Data inputting
  • Transcription and dictation
  • Espresso machine operation
  • Dining room maintenance
  • Opening and closing duties
  • Display case merchandising
  • Speedy and efficient
  • Ingredient restocking
  • Food preparation
  • Food running
  • Drink customization
  • Solid problem solver
  • Team collaboration
  • Team leadership

Certification

  • Microsoft Office 365 Training - 2017
  • Food Manager Training - 24'
  • Customer Service Foundations Training - 21'
  • Administrative Professional Foundations Training - 21'
  • Project Leadership Training - 22'
  • California Responsible Beverage Service Training - 24'

Timeline

Club Attendant

Legends
09.2024 - Current

Event Staff Supervisor

Contemporary Services Corporation.
10.2021 - 03.2024

Customer Service Representative

Budee
06.2021 - 09.2021

Administrative Assistant

Quiksilva Electric Company
08.2013 - 11.2015

Front End Cashier

Shin-Sengumi2Go
Feb - 04.2017

Associate of Arts - Small Business Entrepeneurship

Los Angeles Trade Technical College

High School Diploma -

GeorgeWashington Preparatory High School

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FIONNA JOHNSON