Fionna Johnson
Los Angeles,CA
Summary
- Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions.
- Confident communicator recognized for consistently receiving excellent customer feedback. Driven Event Staff Supervisor with 2 years of experience in hospitality industry and events planning. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees.
- Adaptable security leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management. Knowledgeable about company requirements, behavior markers and signs of suspicious activity in both employees and guests.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Security Supervisor
Contemporary Services Corporation.
Los Angeles, CA
2021 - Current
- Worked with professional and trade associations to create memorable and successful events.
- Coordinated and allocated equipment, supplies and staff for events.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Attended and participated in industry events.
- Oversaw work of up to 10 staff seamlessly executing professional events.
- Conferred with customers to gather event requirements and explore opportunities.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to incidents and assessed active situations for security concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Directed and supervised event staff volunteers to maintain seamless event operations.
Customer Service Representative
Budee
El Segundo, CA
06.2021 - 09.2021
- Consulted with customers to resolve service and billing issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Set up and activated customer accounts.
Front End Cashier
Shin-Sengumi2Go
Gardena, CA
Feb - 04.2017
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Packed and bagged products according to customer preferences.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Assisted customers by providing information and resolving complaints.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Promoted specific items to drive sales and achieve add-on purchases.
- Maintained current knowledge of store promotions to highlight sales to customers.
Administrative Assistant
Quiksilva Electric Company
Gardena, CA
08.2013 - 11.2015
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated appointments, meetings and conferences.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Associate of Arts - Business Administration
Los Angeles Trade Technical College
Los Angeles, CA06.2025
High School Diploma -
GeorgeWashington Preparatory High School
Los Angeles, CA06.2005
Skills
- Event Calendar Management
- Research and Analytical Skills
- Appointment Coordination
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Multitasking and Time Management
- Data Entry
- Meticulous Attention to Detail
- Guest Relations
- Scheduling
- Staff Management
- Crisis Management
- Microsoft Office
- Team mentorship
- Security team management
- Safety and security
- Weapons screening
- Audit Compliance
- Safety and security regulations
- Crime Prevention
- Daily incident reporting
- Superior customer service
- Conflict resolution techniques
- Emergency Response
- Investigation documentation
- Surveillance
- Security Guard License
- Stationary surveillance
- Wireless technology
- Verbal and written communication
- Knowledge of supervisory concepts
- Emergency awareness
- Punctuality
- Professional telephone demeanor
- Money handling abilities
- Order fulfillment
- Shipping procedures understanding
- Creative problem solving
- Administrative support
- Route dispatch
- Social media knowledge
- Documentation and control
- Letter preparation
- Quality assurance
- Transcription and dictation
- Customer and client relations
- Project Management
Certification
- Microsoft Office 365 Training - 2017
- Food Handler Training - 22'
- Customer Service Foundations Training - 21'
- Administrative Professional Foundations Training - 21'
- Project Leadership Training - 22'
- California Responsible Beverage Service Training - 22'
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything negative - pressure, challenges - is all an opportunity for me to rise.
Kobe Bryant
Timeline
Security Supervisor
Contemporary Services Corporation.
2021 - Current
Customer Service Representative
Budee
06.2021 - 09.2021
Administrative Assistant
Quiksilva Electric Company
08.2013 - 11.2015
Associate of Arts - Business Administration
Los Angeles Trade Technical College
High School Diploma -
GeorgeWashington Preparatory High School
Front End Cashier
Shin-Sengumi2Go
Feb - 04.2017
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