Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Fior Nevarez

Detroit,MI

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.

Overview

8
8
years of professional experience

Work History

Production Line Team Leader

Lm Manufacturing
Detroit, MI
02.2023 - 05.2024
  • Assessed employee skillsets and provided feedback on areas of improvement.
  • Encouraged a culture of continuous improvement among employees by recognizing their efforts towards achieving higher productivity goals.
  • Provided guidance to team members on how to improve their work processes through better organization or time management techniques.
  • Resolved conflicts between employees in a professional manner.
  • Monitored production lines to ensure quality control standards were met.
  • Trained new staff on proper use of equipment and safety protocols.
  • Monitored employee performance and provided feedback on areas of improvement.
  • Identified opportunities for process improvements and collaborated with engineering teams to implement them successfully.

Shift Supervisor

Precision
Taylor, MI
08.2022 - 01.2023
  • Resolved conflicts between staff members in a timely manner.
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Investigated accidents or incidents occurring during shift hours.
  • Monitored staff performance to ensure quality standards were met.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Monitored security and enforced loss prevention strategies during shift.

Call Center Representative

Dialog Direct
Troy, MI
03.2019 - 07.2019
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Developed effective working relationships with team members across multiple departments.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Quality Inspector

AmeraSorting
Detroit, MI
01.2016 - 08.2018
  • Performed visual inspections of components for surface defects such as scratches, dents, burrs.
  • Reported any nonconforming parts to Quality Manager or Production Supervisor.
  • Participated in continuous improvement projects aimed at improving overall product quality.
  • Provided technical support to production staff regarding quality issues.
  • Inspected and tested products to ensure compliance with quality standards.
  • Conducted material inspections of incoming vehicles.

Education

Associate of Applied Science - Medical Assisting

Dorsey School
Madison Heights, MI
03-2019

Skills

  • Standard Operating Procedures
  • Team Management
  • Product Inspection
  • Team Training
  • Manufacturing
  • Shift supervision
  • Customer Support
  • Caller Assistance
  • Problem-Solving
  • Procedure Assistance
  • Medical Terminology
  • Data Entry
  • Patient Scheduling
  • Phlebotomy
  • Patient-focused care
  • Payment Processing
  • Technical Support
  • Complaint resolution

Languages

English
Advanced (C1)
C1
Spanish
Advanced (C1)
C1

References

References available upon request.

Timeline

Production Line Team Leader

Lm Manufacturing
02.2023 - 05.2024

Shift Supervisor

Precision
08.2022 - 01.2023

Call Center Representative

Dialog Direct
03.2019 - 07.2019

Quality Inspector

AmeraSorting
01.2016 - 08.2018

Associate of Applied Science - Medical Assisting

Dorsey School

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Fior Nevarez