Fiorela A. Ureno
Las Vegas,NV
Overview
2026
2026
years of professional experience
Work History
Hostess
Copper Sun by Happy Lamb
10.2025 - Current
- Greeted and seated guests efficiently, ensuring optimal flow of dining experience
- Managed reservations and waitlists using restaurant management software
- Coordinated with kitchen staff to communicate guest needs and special requests
- Assisted in training new hostesses on procedures and customer service standards
- Developed tailored dining experience based on individual client preferences and needs
- Managed guest lists, prioritizing access for VIPs while maintaining crowd control
- Collaborated with team members to enhance operational efficiency during high-profile events
Event Ambassador
TopGolf
01.2024 - 05.2025
- Facilitated guest engagement through personalized interactions and event coordination
- Collaborated with team members to maintain an inviting atmosphere during private events
- Assisted in managing event logistics, including setup, teardown, and vendor coordination
- Monitored event spaces for cleanliness, safety, and accessibility throughout the duration of each event
- Provided high quality table service by serving food and tray passing throughout the event
Busser
TopGolf
01.2024 - 05.2025
- Assisted servers by efficiently clearing and resetting tables for timely service
- Provided support in training new team members on proper bussing techniques and restaurant policies
- Ensured compliance with health and safety standards throughout dining operations
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere for guests
- Collaborated with kitchen staff to deliver accurate orders and support food presentation
- Monitored inventory levels of supplies, notifying management when restocking was necessary
Food Vendor
2020 - 2022
- Managed food preparation and service, ensuring quality and safety standards were consistently met.
- Initiated meal preparation by chopping vegetables and preparing garnishes.
- Planned menus to respond to customer preferences and set prices for each product.
- Enhanced customer satisfaction by providing efficient and friendly service at the food stand.
- Participated in local food events to promote brand awareness and attract new clientele.
Education
Bachelor of Science - Hospitality Administration And Management
University of Nevada, Las Vegas
Las Vegas, Nevada, NV05-2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Trilingual
- Safety compliance
Timeline
Hostess
Copper Sun by Happy Lamb
10.2025 - Current
Event Ambassador
TopGolf
01.2024 - 05.2025
Busser
TopGolf
01.2024 - 05.2025
Food Vendor
2020 - 2022
Bachelor of Science - Hospitality Administration And Management
University of Nevada, Las Vegas