Overview
Work History
Education
Skills
Timeline
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Fiorela A. Ureno

Las Vegas,NV

Overview

2026
2026
years of professional experience

Work History

Hostess

Copper Sun by Happy Lamb
Las Vegas, NV
10.2025 - Current
  • Greeted and seated guests efficiently, ensuring optimal flow of dining experience
  • Managed reservations and waitlists using restaurant management software
  • Coordinated with kitchen staff to communicate guest needs and special requests
  • Assisted in training new hostesses on procedures and customer service standards
  • Developed tailored dining experience based on individual client preferences and needs
  • Managed guest lists, prioritizing access for VIPs while maintaining crowd control
  • Collaborated with team members to enhance operational efficiency during high-profile events

Event Ambassador

TopGolf
Las Vegas, NV
01.2024 - 05.2025
  • Facilitated guest engagement through personalized interactions and event coordination
  • Collaborated with team members to maintain an inviting atmosphere during private events
  • Assisted in managing event logistics, including setup, teardown, and vendor coordination
  • Monitored event spaces for cleanliness, safety, and accessibility throughout the duration of each event
  • Provided high quality table service by serving food and tray passing throughout the event

Busser

TopGolf
Las Vegas, NV
01.2024 - 05.2025
  • Assisted servers by efficiently clearing and resetting tables for timely service
  • Provided support in training new team members on proper bussing techniques and restaurant policies
  • Ensured compliance with health and safety standards throughout dining operations
  • Maintained cleanliness of dining area, ensuring a welcoming atmosphere for guests
  • Collaborated with kitchen staff to deliver accurate orders and support food presentation
  • Monitored inventory levels of supplies, notifying management when restocking was necessary

Food Vendor

Las Vegas, NV
2020 - 2022
  • Managed food preparation and service, ensuring quality and safety standards were consistently met.
  • Initiated meal preparation by chopping vegetables and preparing garnishes.
  • Planned menus to respond to customer preferences and set prices for each product.
  • Enhanced customer satisfaction by providing efficient and friendly service at the food stand.
  • Participated in local food events to promote brand awareness and attract new clientele.

Education

Bachelor of Science - Hospitality Administration And Management

University of Nevada, Las Vegas
Las Vegas, Nevada, NV
05-2025

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Trilingual
  • Safety compliance

Timeline

Hostess

Copper Sun by Happy Lamb
10.2025 - Current

Event Ambassador

TopGolf
01.2024 - 05.2025

Busser

TopGolf
01.2024 - 05.2025

Food Vendor

2020 - 2022

Bachelor of Science - Hospitality Administration And Management

University of Nevada, Las Vegas
Fiorela A. Ureno