FIORELLA ALARCON
High Point,NC
Summary
Well-qualified Property Manager and team player with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Property Manager
Highland Ridge
07.2020 - Current
- Responsible for overseeing productivity with leasing, renewals, move ins, work orders, NOI, and financials for property
- Provided directive to employees for everyday duties and responsible for protocol and complying policies to be followed.
- Managed coaching with employees on site and offsite by following up with plan for operations
- Proficient with programs such as CRM, Yardi, OPS, RealPage, Word, Excel, Power Point, Team , Outlook, and Rent café
- Organized fast paced environment by scheduling meetings, following up with employees and clients
- Responsible for Vendors and scheduling for property
- Handled customer solutions and resolved any pending matter
- Responsible for renovations for property and for apartment and sale operations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Property Manager
Summit Village Apartments
07.2017 - 06.2020
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Responsible for Vendors and scheduling
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Leasing Manager
Stonesthrow Apartments
10.2016 - 07.2017
- Responsible for handling all renewals each month
- Outreach marketing and Social media for property
- Supervised leasing agents and work ethic
- Responsible for keeping occupancy at 94 % and above
- Assisted with leasing duties daily
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Managed daily and weekly marketing and leasing plans.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Created and submitted daily reports on leasing activities.
Assistant Property Manager
Park Place Apartments
07.2011 - 09.2016
- Inspection and showing units, organizing bills, being responsible for everyday tasks
- Close out leases, building experience, handling finances, and providing ultimate customer service
- Being able to maintain a great relationship with owner, management, vendors, and residents
- Good attitude-patience, enthusiasm, and always maintaining a professional attitude.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Escalated major issues to property manager for immediate remediation.
Education
Associate of Arts -
Guilford Technical Community College
Jamestown, NC05.2021
Skills
- Leasing and Sales
- Compliance Monitoring
- Customer Service-Focused
- Fair Housing Mandate
- Spanish Bilingual
- Maintenance Scheduling
- Contract Negotiation
- Vendor Management
- Staff Management
- Multi-Family Property Management
- Knowledge with Amsi, Onesite, CRM, OPS Buyer, Yardi, Rent Café, ADP, and more
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Highland Ridge
07.2020 - Current
Property Manager
Summit Village Apartments
07.2017 - 06.2020
Leasing Manager
Stonesthrow Apartments
10.2016 - 07.2017
Assistant Property Manager
Park Place Apartments
07.2011 - 09.2016
Associate of Arts -
Guilford Technical Community College
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