Fiorella De Freitas
Acworth,GA
Summary
Flexible and results‐oriented professional with 4 years of experience in customer service, effectively handling customer inquiries and providing solutions leading to customer satisfaction. Passionate about building strong customer relationships to drive brand loyalty and return business.
Overview
6
6
years of professional experience
Work History
SALESPERSON
Advance Auto Parts
Acworth, GA
02.2024 - Current
- Collaborated with team members to develop effective sales plans.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Monitored inventory levels and placed orders as needed.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Assisted customers in selecting appropriate products or services for their needs.
CUSTOMER SERVICE REPRESENTATIVE
Alimentos Milenium 58, C.A.
01.2021 - 01.2022
- Established friendly relationships with customers by providing courteous service and offering best tailored products solutions
- Processed orders in system, maintained account information up to date and handled returns/credits
- Handled customer complaints timely and professionally driving further customer satisfaction
- Communicated with customers on a weekly basis through emails, phone calls, and text to ensure product needs were met
- Performed other office duties such as reception, answering calls, scheduling meetings, process mail and courier deliveries.
SALES ASSOCIATE
Coffee Vape Corp.
01.2019 - 01.2021
- Welcomed customers, identified needs, and offered best product solutions
- Answered inquiries, concerns, and complaints in a timely and efficient manner
- Promoted discounts and special offers to meet sales quota offering options through cross-sell of products
- Processed orders, handled cash operations, managed transactions in point-of-sale system
- Tracked inventory levels, coordinated replenishment, ensured appealing display through strategic merchandising.
Education
BACHELOR OF BUSINESS ADMINISTRATION - TOURISM AND HOSPITALITY MANAGEMENT -
Universidad Nueva Esparta
Caracas, Venezuela01.2021
Skills
- Enthusiastic
- Energetic
- Friendly
- Ability to adapt to fast-paced environments
- Eager to learn
- Teamwork
- Time management
- Great ability to multitask
- Organization and prioritization
- Critical thinking
- Accuracy and attention to details
- Problem solving
Languages
English
Professional
Spanish
Native/ Bilingual
Italian
Limited
Timeline
SALESPERSON
Advance Auto Parts
02.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Alimentos Milenium 58, C.A.
01.2021 - 01.2022
SALES ASSOCIATE
Coffee Vape Corp.
01.2019 - 01.2021
BACHELOR OF BUSINESS ADMINISTRATION - TOURISM AND HOSPITALITY MANAGEMENT -
Universidad Nueva Esparta
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