Fiorella Lewis
Arlington,VA
Summary
Dynamic bilingual professional with extensive experience in tax assessment and customer service at Arlington County. Proven ability in market value analysis and regulatory compliance, delivering exceptional taxpayer assistance. Recognized for strong problem-solving skills and effective team leadership, ensuring accurate processing and resolution of complex inquiries while maintaining high standards of service.
Overview
20
20
years of professional experience
Work History
Bilingual Vehicle Personal Property Tax Assessor
Arlington County Commissioner of Revenue
Arlington, VA
10.2019 - Current
- Serves as the contact for Arlington County residents with inquiries about vehicle registrations, exemptions, and liability for personal property taxes.
- Accountable for creating and ceasing accounts with supporting documentation, to determine and maintain records establishing taxable periods, liable during the calendar year.
- Communicate with tax assessors in other jurisdictions in Virginia to verify vehicle tax filing, request proof of taxable situs, determine the months liable for the current and previous tax years, and confirm proration based on their office requirements.
- Determine the appropriate tax liability in Arlington, and ensure vehicle owners are not double taxed for the same periods, or failing to comply with the registration process.
- Identify and calculate market values to ensure fair assessments of all vehicles, personal property, including cars, exotic vehicles, watercraft, trucks, motorcycles, and travel trailers.
- Staying up to date with county and state codes, interpreting the application of tax laws and regulations, reviewing complex situations, and utilizing all resources to make an appropriate decision.
- Establishing taxable periods with limited data provided by the DMV, identifying the proper steps to obtain supporting documentation to complete the task.
- Assist the VA DMV Satellite Office with registration transactions, ensuring the authenticity of documents presented for registration and titling, balancing a cash drawer daily, and administering inventory (month, year decals, plates) to ensure correct items are issued to customers, and records reflect the next available item at the end of the workday.
Treasury Specialist II –Capp/Operations Division
Arlington County Treasurer’s Office
Arlington, VA
07.2017 - 10.2019
- Provide taxpayers with technical support and assistance via telephone, email, and in person for our Arlington County Customer Assessment Payment Portal (CAPP).
- Help taxpayers make payments, reset passwords, link, and manage accounts.
- Assist taxpayers in the enrollment of our Automatic Bank Debit Program (ABD).
- Update customers' mailing addresses and bank information.
- Answer CAPP emails in a timely manner.
- Provide accurate numbers on a daily basis in CAPP email reports.
- Provide team leadership when needed.
- Assist the cashier line when needed.
- Train and coach new and existing employees.
Treasury Specialist II –Operations
Arlington County Treasurer’s Office
Arlington, VA
07.2016 - 10.2019
- Collect and process payments for business licenses, Ipark/Easy Park, zoning, permits, pet licenses, parking citations, real estate, vehicle, and meal taxes.
- Answer taxpayers' questions and concerns.
- Assist customers in reloading and replacing Ipark and Easy Park devices.
- Case management for pet licenses.
- Balance the end-of-the-day cash drawers for the county, including cash, checks, and credit card receipts.
- Send the Inova file confirming that all cash drawers have been balanced and without an error.
Treasury Specialist II –Collector
Arlington County Treasurer’s Office
Arlington, VA
04.2016 - 07.2016
- Conducted bilingual communications in English and Spanish for customer service inquiries.
- Processed payments and filed court documents adhering to Virginia regulations.
- Contacted debtors and taxpayers regarding outstanding balances on business, property, and vehicle taxes.
- Resolved issues related to online payments, balances, and court dates through phone, email, and in-person interactions.
- Performed skip tracing activities to locate debtors effectively.
Weekend Manager
City Dogs, Inc.
Washington, DC
04.2008 - 12.2016
- Supervised four employees during weekend shifts to ensure compliance with company procedures.
- Trained new staff on customer interaction protocols to enhance service delivery.
- Managed customer experience through phone inquiries and front desk greetings.
- Scheduled daycare, boarding, and grooming services while maintaining accurate payment records.
Quality Assurance Specialist
DC Child Support Clearinghouse, Systems & Methods, Inc. (SMI)
Washington, DC
01.2006 - 03.2016
- Oversaw quality assurance for child-support payments within DC Child Support System.
- Managed DC Child Support Clearinghouse Payment Database, ensuring accuracy of 200+ daily sample payments.
- Troubleshot and corrected errors in payment processing to enhance record quality.
- Operated mail equipment for processing child support correspondence efficiently.
- Provided guidance and documentation to data entry staff to refine payment records.
- Ensured compliance with State Disbursement Unit and Child Support Enforcement policies.
- Applied extensive knowledge of payment processing procedures across various jurisdictions.
Administrative Assistant and Bilingual Customer Service Representative
DC Child Support Clearinghouse, Systems & Methods, Inc. (SMI)
Washington, DC
10.2005 - 03.2016
- Managed bilingual customer inquiries and administrative tasks efficiently for State Disbursement Unit.
- Resolved child support payment issues for English and Spanish-speaking clients promptly.
- Documented client inquiries regarding insufficient funds and payment processing procedures thoroughly.
- Acted as primary contact for all visitor and phone inquiries, ensuring prompt assistance.
- Maintained confidentiality of sensitive customer information, including Social Security numbers and case details.
- Organized office filing system and managed company correspondence to support Project Director.
- Generated regular reports on payments received, postage budget, and error rates using Microsoft Excel.
- Created and secured sensitive company documents, including employment applications and confidentiality agreements.
Education
A.S. - General Studies
Northern Virginia Community College
Alexandria12-2005
Bachelor of Business Administration -
Ricardo Palma University
Lima, PeruSkills
- Bilingual communication
- Tax assessment
- Market value analysis
- Regulatory compliance
- Data management
- Taxpayer assistance
- Customer service
- Team leadership
- Problem solving
- Time management
- Critical thinking aptitude
- Report writing proficiency
Volunteer Experience
- English and Civics Education Tutor, Central American Resource Center (CARECEN), Teach English to local immigrant students and prepare them for their U.S citizenship exam and interviews.
- Intake Specialist, City Dogs Rescue & City Kitties, Prepare packages (leash/collar/harness/crate) for new foster parents to be ready to pick up their dogs., Train future foster parents on how to take care of their future foster dog and proper socialization., Prepare files with each dog arrival, vaccinations and schedule preventable medications with foster parents information.
Certificates And Licenses
- Personnel Administration Certificate Program, Graduate School USA, Washington, DC
- Young Professional Program, Leadership Center for Excellence, Arlington, VA
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual Vehicle Personal Property Tax Assessor
Arlington County Commissioner of Revenue
10.2019 - Current
Treasury Specialist II –Capp/Operations Division
Arlington County Treasurer’s Office
07.2017 - 10.2019
Treasury Specialist II –Operations
Arlington County Treasurer’s Office
07.2016 - 10.2019
Treasury Specialist II –Collector
Arlington County Treasurer’s Office
04.2016 - 07.2016
Weekend Manager
City Dogs, Inc.
04.2008 - 12.2016
Quality Assurance Specialist
DC Child Support Clearinghouse, Systems & Methods, Inc. (SMI)
01.2006 - 03.2016
Administrative Assistant and Bilingual Customer Service Representative
DC Child Support Clearinghouse, Systems & Methods, Inc. (SMI)
10.2005 - 03.2016
A.S. - General Studies
Northern Virginia Community College
Bachelor of Business Administration -
Ricardo Palma University
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