Fiorella Maria Herrera Abadia
Oceanside,CA
Summary
Bilingual professional (English/Spanish) with experience supporting individuals with developmental disabilities in ARF settings, as a DSP and Respite Care Provider. Completed ACES training with foundations in ABA, behavior support, and person-centered care. CPR certified, compassionate, and skilled in implementing routines, redirection, and daily living assistance to promote independence. Strong interpersonal and communication abilities developed through customer service experience at Golden Spoon. Dedicated, patient, and committed to providing quality support to clients and families.
Overview
5
5
years of professional experience
Work History
Supervisor
Golden Spoon Frozen Yogurt
Oceanside, CA
05.2025 - Current
- Provide excellent customer service by greeting guests, taking orders, and answering questions about flavors, toppings, and promotions.
- Maintain a clean, organized, and welcoming environment to enhance the customer experience.
- Operate POS system to process transactions, handle cash, and manage payments accurately.
- Prepare and serve frozen yogurt and toppings, ensuring proper food handling and sanitation standards.
- Resolve customer concerns with patience and professionalism to ensure satisfaction and repeat business.
- Restock inventory, monitor product quality, and support team members during high-traffic hours.
- Demonstrate strong communication, multitasking, and time-management skills in a fast-paced environment.
Respite Care Provider (In-Home/Community Support)
P&A Services
San Diego, CA
07.2024 - Current
- Provided short-term relief care for families of children and adults with developmental disabilities, ensuring safety, supervision, and individual support in the home and community.
- Assisted clients with daily living activities including feeding support, mobility assistance, hygiene prompts, toileting, medication reminders (no administration), and structured routines.
- Engaged clients in recreational, educational, and sensory-friendly activities to promote socialization, communication, and emotional well-being.
- Applied behavior support strategies such as redirection, positive reinforcement, and visual schedules to reduce challenging behaviors and encourage independence.
- Maintained clear communication with parents/guardians regarding progress, mood, behavior, and daily activities.
- Transported and accompanied clients to community outings when appropriate, promoting inclusion and participation in meaningful activities.
- Ensured a safe environment by following emergency protocols, monitoring health/behavior changes, and completing documentation as required.
Direct Support Professional (DSP)
P&A Services
El Cajon, CA
06.2022 - 05.2023
- Provided direct care and support to individuals with developmental disabilities in a residential/community setting, promoting independence and quality of life.
- Assisted clients with ADLs including grooming, personal hygiene, meal prep, medication prompts (as per facility protocol), and daily routines.
- Implemented behavior support plans and applied positive reinforcement, redirection, and de-escalation strategies to encourage appropriate behavior.
- Supported community integration by accompanying clients to appointments, recreational outings, and social activities while ensuring safety.
- Maintained accurate documentation including daily logs, incident reports, progress notes, and goal tracking.
- Facilitated life skills development such as money management, communication, household chores, and decision-making.
- Collaborated with supervisors, case managers, and interdisciplinary teams to follow person-centered plans and health protocols.
- Ensured a safe environment by monitoring risk factors, following emergency procedures, and reporting changes in behavior or health condition.
Volunteer Support Staff – Adult Residential Facili
Nalas ARF
El Cajon, CA
05.2021 - 05.2022
- Provided direct support to residents with developmental disabilities, promoting independence and daily living skills in a supportive environment.
Assisted with personal care needs, meal preparation, medication reminders (Non-administration), and hygiene routines under supervision.
Supported residents during recreational and community outings, ensuring safety and inclusion in social activities.
Implemented daily schedules, behavior reinforcement strategies, and crisis-prevention techniques as guided by care plans.
Collaborated with administrators, DSPs and interdisciplinary staff to maintain a structured, respectful, and person-centered environment.
Documented daily notes, progress, and behavioral observations to support program goals and communication within the team.
Encouraged emotional regulation, communication skills, and self-advocacy through positive interactions and patience.
Education
High School Diploma.
Oceanside High School
Oceanside, CA07.2024
Skills
- Bilingual: English & Spanish
- Direct Support & Caregiving
- Respite Care Assistance
- ABA Foundations & Behavior Support
- Positive Reinforcement & Redirection
- Crisis Prevention & Safety Awareness
- Daily Living Support (ADLs)
- Communication & Social Skills Support
- Documentation & Progress Reporting
- Community Integration Support
- Patience, Empathy & People Skills
- Time Management & Organization
- CPR Certified
- Team Collaboration
- Customer Service Experience
- Conflict Resolution & Problem-Solving
- Fast-Paced Work Efficiency
- Cash Handling & POS Operation
- Multitasking & Flexibility
Languages
English - Fluent
Spanish - Intermediate
Interests
Hiking, Photography, Traveling
Timeline
Supervisor
Golden Spoon Frozen Yogurt
05.2025 - Current
Respite Care Provider (In-Home/Community Support)
P&A Services
07.2024 - Current
Direct Support Professional (DSP)
P&A Services
06.2022 - 05.2023
Volunteer Support Staff – Adult Residential Facili
Nalas ARF
05.2021 - 05.2022
High School Diploma.
Oceanside High School