Fiorella Olivera
Orlando
Summary
Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with over 10+ years experience in customer service. Multitasking, organizational and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong detail oriented with positive attitude in high demand environments, works well under pressure.
Overview
14
14
years of professional experience
Work History
Process Assistant
Amazon
11.2021 - Current
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Monitored process performance to ensure compliance with established standards.
- Identified areas for improvement and recommended solutions to optimize processes.
- Provided support to team members in resolving process-related issues.
Assistant Manager
IHG Hotels & Resorts
08.2020 - 06.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Delegated daily tasks to team members to optimize group productivity.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
FC Associate
Amazon
08.2020 - 06.2021
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
- Maintained compliance with company safety policies and called violations to attention of management
- Collaborated with various departments to manage timely delivery of packages and avoid delays
- Worked professionally with team members and across departments to meet demands of high-volume environment.
Supervisor
Radisson Hotel
05.2012 - 03.2020
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Education
Associate of Science - Business Administration And Management
Valencia College
Orlando, FL12-2027
Wellness Coach Certification - Nutrition
Aprende Institute
Orlando, FL03-2026
High School Diploma -
Celebration High School
05.2010
Skills
- Positive attitude
- Empathy
- Adaptability
- Multitasking
- Work Ethic
- Problem Solving
- Staff Orientation and Training
- Customer Service
- Team Leadership
- Time Management
- Workflow management
Timeline
Process Assistant
Amazon
11.2021 - Current
Assistant Manager
IHG Hotels & Resorts
08.2020 - 06.2023
FC Associate
Amazon
08.2020 - 06.2021
Supervisor
Radisson Hotel
05.2012 - 03.2020
Associate of Science - Business Administration And Management
Valencia College
Wellness Coach Certification - Nutrition
Aprende Institute
High School Diploma -
Celebration High School
Education and Training
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