Fiorella Rose
Colonial Beach,VA
Summary
Progressively responsible positions in business administration, front office, medical reception, patient screening, insurance forms, on-line fielding, and nail technician.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Professional Nail Technician
Self-employed
10.2022 - Current
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Responded to customer requests and concerns about gel application and nail art designs.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Demonstrated proficiency in various nail enhancement techniques such as acrylics, gels, dipping systems, and silk wraps for diverse client needs.
- Designed creative nail art designs and patterns.
- Kept tidy and organized area to comply with cleanliness standards.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Developed professional relationships with clients by addressing concerns and resolving issues promptly.
- Performed detailed trimming, filing and other nail services.
- Increased client retention through excellent communication skills and personalized nail care recommendations.
Nail Technician Apprentice
CNails
01.2017 - 01.2022
- Provide highest quality of customer service to clients/guests; consistently building salon clientele by promoting business internally & externally, building relationships with each client.
- Keeping update of current manicure/pedicure techniques and styles to suit all nails wants and needs.
- Proficient knowledge of conditions such as fungal infections, skin irritations, and diabetic patient maintenance.
- Maintain clean, neat workstation and tools, all in accordance with OSHA and state regulations.
- Perform all treatments on services menu following established guidelines for service offered, and strive to fulfill guest expectations in area of nail grooming, massage and exfoliation, and polish application.
- Understand and use universal precautions when providing services, including assessing contraindications for guest before commencing all treatments.
- Maintain and report schedule accurately to manager or supervisor.
- Maintain inventory and inform manager or supervisor about product needs in timely manner.
- Collaborated with other members of salon staff to provide amazing client experience.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
Medical Interpreter, Patient Screening
Guadalupe Free Clinic
01.2008 - 07.2021
- Interpret and translate complex medical information to patients who speak Spanish Ensure complete understanding of medical information between doctors, nurses, medical staff, and patients
- Translate wide range of medical information that includes, medical conditions, treatment options, follow-up appointment details, billing, patient documents and insurance, payments and additional tasking as assigned for an approximate 60 patients on clinic day.
- Also accompany patients to office visits and provide drug information
- Assist patients/clients on phone with follow-up phone calls and check-ins, contact patients to remind them of appointment times, and accompany patients on follow-up office visits
- While doing this am compassionate listener who is dedicated to making their experience as comfortable as possible for all involved
- Continue striving to provide positive and relaxed atmosphere so all feel comfortable disclosing sensitive information about their medical conditions
- While serving to bridge language barrier between patients and doctors, I continue to uphold patient confidentiality in accordance with hospital and/or office policies and procedures.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Collaborated with team to translate series of documents from English to other languages.
- Followed ethical codes to protect confidentiality of patient medical information.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
Pharmacy Technician Trainee
Guadalupe Free Clinic
- Provide assistance to Pharmacists, help them with variety of tasks to include: preparing medicines, taking prescriptions, interacting with patient's and doctors translating instructions of medicine intake.
Front Office Admin
Dr. Darrell Clark, MD Orthodontic Specialist
01.2015 - 01.2017
- Greeted/translated and checked-in patients, facilitated daily administrative functions, including customer service, patient scheduling, and inventory management.
- Managed approximately 40 o more incoming calls, emails and faxes per day from customers and providers.
- Collected patient co-payments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients.
- Coordinated orthodontic schedules and maintained patient flow by communicating patient arrivals or delays.
- Managed patient records and files; reinforced and upheld patient confidentiality.
- Managed office and medical supply inventories; received deliveries and organized supplies in stockrooms and exam rooms.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Some College (No Degree) - Business Administration
IPAE - Instituto Peruano De Administración De Empresas
Lima, PerúSome College (No Degree) - Tourist Business Administration
CENFOTUR-Centro De Formación Turística Empresarial
Lima, PerúNail Technician -
The Esthetic Institute
Vienna, VA11.2021
Skills
- Professionalism, initiative, sound judgment, discretion, trustworthiness and personal responsibility Motivated team player with strong interpersonal skills and ability to interact effectively with clients, co-workers, and subordinates in demanding environment Energetic bi-lingual self-starter with excellent communications skills and ability to work with and motivate others Extremely resourceful with ability to handle variety of concurrent tasks, prioritize workload, resources and tasks to increase productivity and accuracy, and, with minimum supervision, to meet deadlines as well as defined objectives Excellent organizational and administrative skills
- Heartsaver CPR AED (CPR AED)
- Interpreting and Processing Medication Orders
- Payment Processing
Volunteer Experience
Guadalupe Free Clinic, Colonial Beach, VA, 2008, Present, Medical Interpreter, Patient Screening, Interpret and translate complex medical information to patients who speak Spanish. Ensure the complete understanding of medical information between doctors, nurses, medical staff, and patients. Translate a wide range of medical information that includes, but not limited to, medical conditions, treatment options, follow-up appointment details, billing, patient documents and insurance. Also accompany patients to office visits and provide drug information. Assist patients/clients on the phone with follow-up phone calls and check-ins, contact patients to remind them of appointment times, and accompany patients on follow-up office visits. While doing this I am a compassionate listener who is dedicated to making their experience as comfortable as possible for all involved. Continue striving to provide a positive and relaxed atmosphere so all feel comfortable disclosing sensitive information about their medical conditions. While serving to bridge the language barrier between patients and doctors, I continue to uphold patient confidentiality in accordance with hospital and/or office policies and procedures.
Hobbies and Interests
- Sharp Shooting: 2 Pre-Olympic Games - 2000 Sydney, 1996 Atlanta
- PanAmerican Games – Winnipeg Canada, 7th
- 1997 Bolivarian Championship – Peru
- 1997 South American Championship – Chile
Certification
- Licensed Nail Technician - 2022 to Present
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Professional Nail Technician
Self-employed
10.2022 - Current
Nail Technician Apprentice
CNails
01.2017 - 01.2022
Front Office Admin
Dr. Darrell Clark, MD Orthodontic Specialist
01.2015 - 01.2017
Medical Interpreter, Patient Screening
Guadalupe Free Clinic
01.2008 - 07.2021
Pharmacy Technician Trainee
Guadalupe Free Clinic
Some College (No Degree) - Business Administration
IPAE - Instituto Peruano De Administración De Empresas
Some College (No Degree) - Tourist Business Administration
CENFOTUR-Centro De Formación Turística Empresarial
Nail Technician -
The Esthetic Institute
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