FIORELLA SHORT
Davie
Summary
Accomplished Server/Bartender with 10 years in the restaurant and catering industries. Expertise in traditional cocktail mixing and customer interaction to ensure a positive dining environment. Demonstrated success in building customer loyalty and achieving service excellence. Committed to advancing organizational objectives through outstanding hospitality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
HMS Host International FLL Airport
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bartender
Hard Rock Stadium
02.2017 - Current
- Increased sales by recommending suitable beverages to customers.
- Handled high volume of shift customers efficiently.
- Balanced daily registers and generated sales reports for management review.
Server/Bartender Fine Dine
American Airlines Arena
06.2015 - 11.2020
- Maintained well-stocked guest suites by replenishing silverware and supplies promptly.
- Oversaw cocktail menu design and managed bar operations, ensuring regulatory compliance.
- Developed regular clientele through exceptional customer service.
- Delivered meals and beverages to guests in suites and loges with attention to detail.
Server/Bartender
La Lupita Restaurant
03.2014 - 09.2017
- Achieved or surpassed sales targets regularly by implementing effective promotional strategies and emphasizing desserts.
- Skillfully prepared both alcoholic and non-alcoholic beverages according to patron requests, maintaining a clean service area.
- Facilitated order-taking, explained menu specials, and made tailored recommendations to enhance dining experience.
- Executed side work duties along with thorough end-of-shift closeout processes.
Education
High School Diploma -
Felix Varela Senior High School
Miami, FL2009
Skills
- Table arrangement
- Customer support and upselling
- High-capacity service
- Quality assurance
- Sales strategies
- Alcohol service compliance
- Food and wine pairing expertise
- Situational awareness skills
- Bilingual proficiency in English and Spanish
- Memory skills retention
- Safe food handling practices
- Order precision
- Beverage preparation techniques
- Language proficiency in foreign languages
- Banquet management skills
- POS system operations
Certification
- Alcohol serve safe
- Food handlers serv safe
- California department of alcoholic beverage control
- CPR
Timeline
Server
HMS Host International FLL Airport
05.2021 - Current
Bartender
Hard Rock Stadium
02.2017 - Current
Server/Bartender Fine Dine
American Airlines Arena
06.2015 - 11.2020
Server/Bartender
La Lupita Restaurant
03.2014 - 09.2017
High School Diploma -
Felix Varela Senior High School
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