Fiorentina Ferraro
Miami,Florida
Summary
Detail-oriented Certified Nursing Assistant with successful Operating Room healthcare experience. Great communication skills and compassionate . Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
University Of Miami Miller School Of Medicine
Miami, United States
03.2021 - 09.2022
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Opened and distributed sterile supplies to surgical tech.
- Supported patients during administration of anesthesia.
- Maintained equipment and supplies, confirming sufficient inventory levels prior to procedures.
- Participated in OR quality initiatives, providing constructive feedback to enhance future performance.
- Quickly responded to emergency situations during procedures with life-saving aid.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Gowned and gloved staff to help team prepare for surgeries.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
Patient Access Representative
University Of Miami Health System
Miami, United States
08.2019 - 03.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Medical Receptionist / Phone Operator
Miami Pain And Diagnostics
Miami, United States
08.2018 - 12.2018
- Responded to customer requests via telephone and email.
- Copied, logged and scanned supporting documentation.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Used E-Clinical Works 10 to schedule patients and organize them according to the type of procedure they were coming in for .
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Obtained payments from patients and scanned identification and insurance cards.
- Developed and achieved financial and growth goals.
- Verified insurances and made sure the patient was covered before coming in for initial visit
- Helped the doctor with any assistance he/she needed , gave the patient the prescription for their medication that the doctor signed for .
Medical Billing Assistant
Millen Inc | Closed Down
Doral, FL
03.2018 - 07.2018
- Created and maintained computerized record management systems to record and process data and generate reports.
- Contacted insurances
- Called insurances to check status of claims
- Processed documents to be sent for pip suit
- Updated system with client information
- Checked ledger for any non-payments
- Processed monthly reports for department performance.
- Spoke with attorneys on cases regarding pip suits and insurance payments
- Scanned documents into the computer
- Made contact with insurance carriers to discuss their policies and individual patient benefits.
- Provided clerical support to company employees, including copying, faxing and file management.
- Scanned physical files into digital records.
Ticket Processor / Legal Assistant
Alex Hanna
01.2017 - 06.2017
- Worked as a team with attorneys, administrative assistants and fellow legal assistants.
- Filed all court documents on behalf of the attorneys.
- Acted as first point of contact for all clients.
- Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
- Researched statutes, decisions, legal articles and codes.
- Met with clients to update them on progress of cases.
- Managed accounts and records of clients with the highest levels of confidentiality and discretion.
- Entered new cases into company database.
- Received and placed telephone calls to clients and prospective clients.
- Answered and directed calls using the multi-line switchboard.
- Provided legal support focused on ensuring compliance with policies, procedures, regulations, laws, and guidelines.
Administration Office Assistant
Mansions at Doral
05.2016 - 12.2016
- Perform administrative duties and provide office support for multiple supervisors.
- Answer telephone calls, greet and direct visitors.
- Extensive use of Microsoft Word , Spreadsheet and Powerpoint.
- Excellent Internet research abilities.
- Strong communication skills.
- Process expense reports, coordinate the submission of proposals, plan meetings, track sales progress, and troubleshoot minor technical issues.
- Maintain department database records, serve as a liaison between traveling sales representatives and staff based in the home office.
- Coordinate schedules and activities, place orders for supplies and services, track progress and results.
- Create, process and track purchase orders.
- Maintain records of orders and inventory and follow up with vendors on shipment and delivery.
- Strong organizational and time management skills.
- Create and update presentations, files, track budget and expenses, communicate with external service providers.
- Send emails to various contacts , supervisors and buisness associates and outside buisness partners.
- Set up appointments for sales agents.
- Keep up to date with clients and appointments and meetings.
- Update databases containing confidential and relevant information.
- Handle the purchasing of stationary and office supplies.
Sales Associate
11.2015 - 02.2016
- Answer customer questions regarding store merchandise, department information and pricing.
- Organize store merchandise racks by size, style and color.
- Store replenishment and analyze buying reports.
- Confer with store managers to obtain information about customer needs and preferences.
- Work collaboratively in team environment.
- Knowledge of current sales and promotions, policies regarding payment, exchanges and security practices.
- Complete all cleaning, stocking and organizing tasks in assigned sales area.
- Contribute to team success by meeting team sales goals Greet customers in a timely fashion while quickly determining their needs.
- Recommend merchandise to customers based on their needs and preferences.
- Respond to customer questions and requests in a prompt and efficient manner.
- Contact other store locations to determine merchandise availability.
- Engage with customers in a sincere and friendly manner.
- Prioritize helping customers over completing other routine tasks in the store.
- Built relationships with customers to increase likelihood of repeat business.
Education
G. Holmes Braddock Senior High School
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John A. Ferguson Senior High School
Associate of Arts - Mass Communication/Journalism
Miami Dade College
Attending To Get My Bachelors - Mass Communication / Journalism
University of Miami
Miami, FL03.2023
Skills
-Microsoft Office Suite proficient
-Interpersonal skills
-Microsoft Windows 7 proficient Initiative
-Problem-solving abilities
-Written and Oral Communication
-Dependable
- PPE Compliance
- First Aid/CPR
-Multitasker
-Self-Learner
-Outgoing
-Well Spoken
Certification
Microsoft Office Word 2010 Microsoft Office PowerPoint 2010 Adobe Photoshop CS4 Certified
- CNA - Certified Nurse Assistant
- First Aide
Languages
English
Spanish
Timeline
Certified Nursing Assistant
University Of Miami Miller School Of Medicine
03.2021 - 09.2022
Patient Access Representative
University Of Miami Health System
08.2019 - 03.2021
Medical Receptionist / Phone Operator
Miami Pain And Diagnostics
08.2018 - 12.2018
Medical Billing Assistant
Millen Inc | Closed Down
03.2018 - 07.2018
Ticket Processor / Legal Assistant
Alex Hanna
01.2017 - 06.2017
Administration Office Assistant
Mansions at Doral
05.2016 - 12.2016
Sales Associate
11.2015 - 02.2016
G. Holmes Braddock Senior High School
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John A. Ferguson Senior High School
Associate of Arts - Mass Communication/Journalism
Miami Dade College
Attending To Get My Bachelors - Mass Communication / Journalism
University of Miami