Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fips Valerie

St Louis,MO

Summary

Detailed Collections Analyst bringing over 30 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments.

Overview

2025
2025
years of professional experience

Work History

Clerical Assistant

Kelly Services
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.

Clerk/Typist

Worldwide Insurance Company
  • Demonstrated flexibility in adapting to changing priorities while consistently meeting deadlines for assigned tasks.
  • Improved document organization by efficiently managing electronic and paper filing systems.
  • Provided exceptional support to senior staff members, handling complex clerical tasks as needed to ensure smooth operations within the department.
  • Developed strong relationships with vendors, ensuring timely deliveries and addressing any issues or discrepancies that arose during transactions.

Collections Agent

Intelogix
09.1994 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to accounts.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
  • Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
  • Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used skip tracing and other techniques to locate debtors.
  • Responded to customer inquiries and provided detailed account information.
  • Established relationships with customers to encourage payment of delinquent accounts.

Education

Clerical

Forest Park Community College
St Louis, MO

Skills

  • Relationship building
  • Issue resolution
  • Skip tracing
  • Account management
  • Credit adjustments
  • Delinquent account management
  • Billing procedures
  • Account auditing
  • Financial reporting
  • Accounts receivable specialist
  • Aged account reporting
  • Billing and collections best practices
  • Collections process improvement
  • Outbound calling
  • Collections
  • Account reconciliation
  • Goals and performance
  • Credit and collections
  • New hire training
  • Call center experience
  • Payment posting
  • Account review
  • History research
  • Balance collection
  • Collection agency relations
  • Payment processing
  • Clear communication
  • Updating customer accounts
  • Pleasant telephone demeanor
  • Customer relationship management

Timeline

Collections Agent

Intelogix
09.1994 - Current

Clerical Assistant

Kelly Services

Clerk/Typist

Worldwide Insurance Company

Clerical

Forest Park Community College

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Fips Valerie