Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Some of my skills are customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hi, I’m
Firaidoon Danial
Mesa,AZ
Summary
Overview
12
years of professional experience
Work History
PetsmartTempe, United States
Cashier
10.2022 - 08.2023
Job overview
- Responded quickly and calmly to any emergency situation related to pet care
- Educated pet owners on proper pet care, including nutrition, exercise and grooming
- Maintained detailed records of pet care activities, including feeding, exercise, health and grooming
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Greeted customers in a friendly and professional manner
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Assisted customers with locating items and providing product information
- Followed company policies and procedures to maintain security and integrity of customer data
- Assisted customers with loading and unloading items from their vehicles.
DoorDash Inc.Tempe, United States
Resolution Specialist
05.2019 - 07.2023
Job overview
- Resolved customer complaints and disputes in a timely and effective manner, resulting in improved customer satisfaction
- Established relationships with key customers and stakeholders to drive sales and develop new business opportunities
- Developed and implemented a customer service strategy that improved customer satisfaction ratings
- Trained and coached new specialists on best practices and customer service standards
- Resolved customer complaints with empathy and understanding, resulting in an increase in customer satisfaction rate
- Collaborated with cross-functional teams to ensure customer inquiries are addressed in a timely fashion
- Resolved complex customer complaints and inquiries in a timely manner, resulting in an increase customer satisfaction rate
- Conducted ad-hoc analyses to answer business questions and provide insights to stakeholders, resulting in improved operational efficiency and cost savings.
- Reviewed customer accounts for suspicious activity and fraudulent transactions.
- Identified fraud trends through detailed analysis of transaction data.
- Investigated cases of suspected identity theft or credit card fraud.
- Collaborated with other departments to ensure proper resolution of fraud claims.
- Monitored customer account activities for potential money laundering activities or other suspicious behavior.
- Analyzed customer profiles to identify any abnormal or suspicious behavior.
- Responded promptly to customer inquiries regarding fraudulent activity on their accounts.
- Maintained confidential records of all investigations conducted in accordance with company policy.
- Audited information and implemented data into spreadsheets using Microsoft Excel and Google Sheets.
- Prepared detailed reports outlining the results of investigations into suspected fraudulent activities.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Assessed potential risks, evaluated controls and conducted compliance testing.
- Analyzed data from audits, compiled it into reports and disseminated to proper personnel.
- Collaborated with management to address all major risks.
- Completed comprehensive audits of financial and business control systems and operational frameworks.
- Reviewed company policies against best practices to better understand level of compliance.
- Determined which processes would improve internal controls and operating efficiency for company.
Goodwill of Central and Northern ArizonaMesa, United States
Operations Leader
03.2018 - 05.2019
Job overview
- Managed store staffing, including scheduling, hiring, and training of new employees
- Analyzed sales and inventory data to identify areas of improvement and maximize profitability
- Managed store operations, ensuring compliance with all applicable laws and regulations
- Created and maintained a budget to ensure financial goals were achieved
- Conducted regular inventory audits to ensure accuracy and reduce shrinkage
- Utilized customer feedback to identify areas where store processes could be improved
- Coached and mentored employees to help them reach their full potential, resulting in an increase in productivity
- Developed and monitored KPIs to ensure that goals and objectives were met on time and within budget
- Monitored performance of operations teams and identified areas of improvement to enhance productivity.
- Maintained a safe and secure store environment by adhering to all safety protocols and procedures
- Operated point-of-sale systems, accurately ringing up customers and processing payments.
WalmartMesa, United States
Customer Service Manager
12.2015 - 03.2018
Job overview
- Monitored customer service performance and conducted regular performance reviews to ensure that customer service goals were met
- Created and maintained customer service reports that provided insights into customer service performance and customer feedback
- Collaborated with cross-functional teams to identify customer service improvement opportunities and implemented corresponding solutions
- Developed and maintained customer service documentation to ensure adherence to customer service standards
- Developed and maintained strong relationships with customers, resulting in an increase in customer retention
- Identified and resolved customer service issues and complaints, resulting in a decrease in customer complaints
- Established and maintained effective communication channels with internal and external stakeholders, resulting in improved customer service and satisfaction.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Assessed risk levels of transactions based on established criteria and regulations.
- Prepared detailed reports outlining findings and recommendations related to investigations.
Cafe LunaGuaynabo
Closing Restaurant Manager
07.2014 - 12.2015
Job overview
- Proficiently used restaurant POS systems to accurately process orders and payments
- Performed opening and closing duties as required by the restaurant
- Restocked supplies and food items to ensure the restaurant was fully prepared for service
- Collaborated with kitchen staff to develop and implement new menu items that increased restaurant sales
- Developed and implemented marketing strategies to increase brand awareness and attract new customers
- Developed and maintained relationships with vendors to ensure quality products at competitive prices
- Analyzed customer feedback and implemented changes that led to an increase in customer loyalty
- Developed and implemented strategies to increase customer satisfaction, resulting in an increase in repeat customers.
GC ServicesMesa, United States
Supervisor Team Lead
08.2011 - 07.2014
Job overview
- Ensured compliance with company policies and procedures, resulting in a successful audit with no outstanding issues
- Monitored and evaluated employee performance, providing feedback and coaching to ensure job expectations were met
- Supervised a team of employees, ensuring that tasks were completed in a timely and accurate manner
- Collaborated with other departments to identify and resolve problems, resulting in improved inter-departmental communication
- Analyzed and reported on key performance metrics, identifying areas for improvement and providing recommendations to management
- Developed financial budgets and tracked expenses to ensure that the department stayed within budget
- Developed and implemented strategies to reduce employee turnover, resulting in a reduction in attrition
- Resolved customer complaints in a timely manner, resulting in an increase in customer satisfaction ratings.
- Managed fraud investigations, ensuring accuracy and timeliness of case resolution.
- Evaluated current processes to identify areas for improvement in order to reduce fraudulent activity.
- Conducted regular audits of accounts to detect suspicious or unauthorized transactions.
- Provided guidance and mentorship to team members on fraud-related topics.
- Monitored customer accounts for potential fraudulent activities and identified trends in fraudulent behaviors.
- Analyzed data from various sources including reports, databases, emails. to identify patterns or anomalies associated with fraud cases.
- Collaborated with other departments such as compliance, legal, operations, IT security. to ensure effective communication regarding fraud-related issues.
- Responded promptly and effectively to inquiries from customers regarding their account status or potential fraudulent activity against them.
Education
Rio Salado Community CollegeTempe, AZ
Associate of Applied Science from Cybersecurity Emphasis in Cyber Engineering
05.2025
University Overview
Apache Junction High SchoolApache Junction, AZ
High School Diploma
05.2008
University Overview
- [Fall, 2008] - Honor Roll
- [Spring, 2008] - Honor Roll
Skills
- Customer Service
- Payment Processing
- ID Verification
- POS Systems
- Resolving Conflicts
- Service-Oriented Mindset
- Documentation Coordination
- Customer Research
- Issue Research
- Trend Analysis
- Retention Strategies
- Account Information Review
- Fraud and Anomaly Analysis
- Effective Communication
- Fraud Patterns
- Risk Level Determination
- Verbal and Written Communication
- Call Management
- Data Analysis
Languages
Spanish
Native/ Bilingual
Accomplishments
Accomplishments
- Won “Employee of the Month” in 2022.
- Won “Employee of the Month” in 2023.
- Recognized as Employee of the Quarter for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Timeline
Cashier
Petsmart
10.2022 - 08.2023
Resolution Specialist
DoorDash Inc.
05.2019 - 07.2023
Operations Leader
Goodwill of Central and Northern Arizona
03.2018 - 05.2019
Customer Service Manager
Walmart
12.2015 - 03.2018
Closing Restaurant Manager
Cafe Luna
07.2014 - 12.2015
Supervisor Team Lead
GC Services
08.2011 - 07.2014
Rio Salado Community College
Associate of Applied Science from Cybersecurity Emphasis in Cyber Engineering
Apache Junction High School
High School Diploma
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