Summary
Overview
Work History
Education
Skills
Timeline
Generic

Firaol Ahmed

Silver Spring,MD

Summary

I have a diverse background in providing support and service within the healthcare and hospitality industries. As a Direct Support Professional at REM in Marshall, MN, I assisted disabled clients in achieving independence and maintaining well-being through personalized care and support. This included administering medication, ensuring a clean and safe environment, and assisting with daily living needs to promote self-esteem and general wellness.

Transitioning to the culinary field, I worked as a Cooking Assistant at Chart Wells in Marshall, MN, where I upheld strict sanitation standards and followed standardized recipes to prepare appetizing meals. I contributed to kitchen organization, food storage, and food preparation to ensure efficient and safe operations.

Currently, as a Cook/Server at Habesha Market And Restaurant in Washington DC, I excel in providing exceptional customer service while managing various aspects of restaurant operations. I cultivate warm relationships with customers, address concerns promptly and professionally, and ensure smooth transitions between shifts to maintain efficiency and customer satisfaction. With a strong focus on attention to detail and a dedication to exceeding expectations, I consistently contribute to creating positive dining experiences for all patrons.

Overview

3
3
years of professional experience

Work History

Cook/Server Assistant

Habesha Market And Restaurant
2023.04 - Current

• Served food and beverages promptly with focused attention to customer needs.

• Cultivated warm relationships with regular customers.

• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Explained menu items and suggested appropriate options for food allergy concerns.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Answered customers' questions, recommended items, and recorded order information.

• Processed orders and sent to kitchen employees for preparation.

Direct Support Professional

REM
2021.12 - 2022.08

• Performed various sanitation methods to maintain safe, secure and clean kitchen.

• Labeled and stored food in refrigerator, cooler or freezer to maximize freshness and support food safety.

• Chopped vegetables, butchered meats and whisked sauces to prep food for service.

• Followed standardized recipes to prepare appetizing and timely breakfast, lunch and dinner items

Cooking Assistant

Chart Wells
2021.10 - 2021.12

• Assisted head chef in meal preparation, including chopping, measuring, and mixing ingredients.
• Maintained cleanliness and organization of kitchen and food preparation areas.
• Followed recipes and cooking procedures to ensure consistency and quality of food.
•Supported inventory management by stocking and rotating ingredients and supplies.
• Provided general kitchen support, such as dishwashing and equipment cleaning.
• Contributed to a positive and efficient work environment through teamwork and communication.

Education

Bachelor of Science - Computer Science

South West Minnesota State University
Marshall, MN
05.2027

Skills

  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling
  • • Patient Care

    • Meal Planning and Preparation

    • Emergency Situations

    • Case Management

    • Developmental Disabilities

    • Safety Behaviors

Timeline

Cook/Server Assistant

Habesha Market And Restaurant
2023.04 - Current

Direct Support Professional

REM
2021.12 - 2022.08

Cooking Assistant

Chart Wells
2021.10 - 2021.12

Bachelor of Science - Computer Science

South West Minnesota State University
Firaol Ahmed