Firas Mahdi
Des Plaines,IL
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth. Experienced Senior Manager proficient in managing reporting, budgeting and compliance areas. Adept at updating and working with executive leadership. Bringing superior skills in planning, negotiation and complex problem-solving gained over 5 years of clinical case managements and 4 years and managing case management and care coordination teams experience. Proactive Senior Manager successful at overseeing medical case management and care coordination functions with 7 employees and to achieve demanding goals. Successful at creating cohesive, results-oriented teams by setting clear policies and vision.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Manager, Clinical Programs
Heartland Alliance Health
Chicago, IL
12.2019 - Current
- Supervises and prepares performance evaluations for direct reports and oversees all evaluations of staff within the assigned departments.
- Manage and supervise three clinical programs with total of seven medical case managers and care coordinators.
- Ensures Organization and specific policies/procedures for general operations and service delivery for assigned department programs.
- Develops the service plans and service delivery models.
- Ensures a quality assurance/audit system for program delivery, in conjunction with the Quality Improvement Plan, and periodically makes appropriate tests of the system.
- Develops and maintains professional relationships with external funders and partner organizations.
- Develops long-range plans, periodic assessment reports, success objectives and other significant strategies and/or systems.
- Ensures the accuracy, substance and timeliness of reports, projects, schedules and other relevant work products.
- Ensures department is continually designing new programs, implements and evaluates new programs in regards to clinical services according to professional standards of practice and Heartland Alliance Health core competencies.
- Ensures all departments employees are trained in all facets of the position and ensures department documentation is completed in a thorough, accurate and timely fashion.
- Participates in Management Team meetings and acts as Chairperson as scheduled.
Clinical Case Manager
Heartland Alliance Health / IFACES
Chicago, IL
08.2015 - 12.2019
- Engages individuals, families and groups in a therapeutic relationship within which mental and physical health services can be provided.
- Completes a comprehensive psycho-social assessment in collaboration with the treatment team with special emphasis on participants’ current functioning, strengths, and abilities.
- Collaborates with the participant to develop an individualized treatment plan, inclusive of the participant’s goals and treatment recommendations which will enhance the participant’s quality of life with regard to mental health and substance abuse issues.
- Maintains a strong therapeutic alliance with participants through assertive case management, advocacy and resource assistance, including but not limited to medical health needs, housing, vocational services, benefits and entitlements.
- Works to teach and enhance skill-building/development with regard to activities of daily living including but not limited to grocery shopping, money management, hygiene, household resources, etc.
- Provides education and support in relation to mental and physical health issues
- Assesses, identifies and responds to emergency or crisis needs of program participants.
- Provides individual, family, and group counseling and/or facilitation, as assigned
- Provides medication monitoring and training, as assigned
- Completes accurately and in a timely manner all necessary forms, case records and statistical reports in accord with program guidelines and contractual obligations
- Submits such documentation to the supervisor/manager within the designated time lines
- Meets productivity standards as determined by program and/or contractual requirements
- Participates and contributes actively in multi-disciplinary treatment team meetings, regular supervisory and team/unit meetings, in-house and external training sessions, conferences, seminars and independent study
- Develops and maintains appropriate relationships with external social services, mental and physical health services providers.
Arabic Interpreter
Heartland Alliance Human Care
Chicago, IL
06.2014 - 08.2015
- Provide oral and written interpretation services.
- Verify information from original text in order to ensure appropriate interpreting.
- Ensure that all written translations conform to the original text in terms of technicality and terminology.
- Discuss interpretation requirements with clients to ensure error free documents.
- Ensure that the context of the language isn’t altered during interpretation.
Arabic Medical Interpreter
Metaphrasis
Chicago, IL
03.2014 - 08.2015
- Ensure provision of correct concepts according to interpretation protocols.
- Make sure that correct concept and context is provided by ensuring that no omissions or additions are evident.
- Document all interpretations in accordance to the facility’s procedures and policies.
- Streamlined patient and physician interaction by providing a channel of effective communication.
Arabic Medical Interpreter
International Language Services
Chicago, IL
12.2013 - 08.2015
- Work as a medical interpreter in local Chicago hospitals - Northwestern University, Rush University Medical Center, Loyola University Health Center, etc.
- Provide medical interpreting services alongside social workers in patient’s homes.
- Reorganized the medical logs information in the database thereby ensuring that the retrieval process was made easier to use.
Administration Manager
Al – Muqablin Medical Center
Amman, Jordan
06.2005 - 06.2013
- Monitored 5 doctors, 2 dentists, 2 receptionists, 2 maintenance staff, 3 human resources staff, 4 medical assistants and 5 Lab technicians.
- Produced written reports resulting in efficient business and administration strategies.
- Recruited, selected, oriented and trained employees.
- Communicated effectively with all levels of management including the General Manager and funders of the Medical Center(GM and Funders).
- Led monthly clinical meetings to discuss clinical cases and treatment plans.
- Managed files and records and processed paperwork for medical staff.
General Practitioner and Emergency Room Physician
Al – Muqablin Medical Center
Amman, Jordan
06.2001 - 06.2013
- Administered immediate and long term care to approximately 50 patients each day.
- Administered medical care and Psychological Therapy to Refuges from different nationalities attending the center for Treatment.
- Performed about 5 minor surgeries and procedures in the Emergency Clinic on a daily basis.
- Coordinated care with other medical professionals to discuss and strategize treatment plans.
- Communicated with patients about information and techniques for better health.
Arabic Medical Interpreter
Al – Muqablin Medical Center
Amman, Jordan
06.2001 - 06.2013
- Interpreted English to Arabic for foreign patients attending the Al-Muqablin Medical Center.
- Read written medical materials and rewrote material in Arabic and English.
General Practitioner, Family Care and Emergency Room Doctor
Al Hayat Medical Center
Amman, Jordan
12.1999 - 12.2000
- Administered care for about 20 patient daily addressing long term and immediate patient needs.
- Performed minor surgeries including wound care, abscesses, repair of cut tendons, ingrown nails.
Ear Nose and Throat Resident
Al-Nu’man General Hospital
Baghdad, Iraq
02.1998 - 08.1999
- Performed initial and ongoing assessment of patient’s medical and physical status.
- Developed assessment and treatment plans.
- Wrote progress and procedures notes, as well as discharge summaries.
- Ordered tests, examination equipment, medication, and therapies on an as needed basis.
- Worked in the Emergency Room, Operating Room, and Ear Nose and Throat Clinic.
General Practitioner and Family Care Doctor
Al-Rejeeba Medical Center for Family Care
Karbala, Iraq
12.1996 - 01.1998
- Provided full family care in rural Karbala for about 30 patients per day.
- Performed procedures to assess health and treat at risk patients.
- Outreach at schools/ elderly community centers to do physical exams/vaccines.
- Provided patients with education and counseling concerning health status and test results.
- Recorded admission, progress, and procedural notes, as well as discharge summaries.
- Provided Psychiatric and Psychological support to the prisoners especially the prisoners with Death Penalty.
Education
Bachelor of Medicine and Bachelor of Surgery -
University of Baghdad
06.1994
Skills
- Budget Oversight
- Talent Development
- Partnership Development
- Business Performance Management
- Reporting Oversight
- Strategic Planning
- Cross-Functional Team Leadership
- Cross-Functional Communication
- Reporting Management
- Database Development
- Documentation and Reporting
- Organizational Improvement
Certification
- CPR and First AID
- HIV tester and educator
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Senior Manager, Clinical Programs
Heartland Alliance Health
12.2019 - Current
Clinical Case Manager
Heartland Alliance Health / IFACES
08.2015 - 12.2019
Arabic Interpreter
Heartland Alliance Human Care
06.2014 - 08.2015
Arabic Medical Interpreter
Metaphrasis
03.2014 - 08.2015
Arabic Medical Interpreter
International Language Services
12.2013 - 08.2015
Administration Manager
Al – Muqablin Medical Center
06.2005 - 06.2013
General Practitioner and Emergency Room Physician
Al – Muqablin Medical Center
06.2001 - 06.2013
Arabic Medical Interpreter
Al – Muqablin Medical Center
06.2001 - 06.2013
General Practitioner, Family Care and Emergency Room Doctor
Al Hayat Medical Center
12.1999 - 12.2000
Ear Nose and Throat Resident
Al-Nu’man General Hospital
02.1998 - 08.1999
General Practitioner and Family Care Doctor
Al-Rejeeba Medical Center for Family Care
12.1996 - 01.1998
Bachelor of Medicine and Bachelor of Surgery -
University of Baghdad
- CPR and First AID
- HIV tester and educator
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