FIRAS MANSOURI
Doha
Summary
Dynamic and customer-focused professional with experience in both the hospitality and banking sectors. Proven ability to deliver exceptional service and build rapport with diverse clients. Skilled in handling challenging situations with poise and professionalism, ensuring customer satisfaction at all times. Eager to leverage strong communication and interpersonal skills in a cabin crew role to provide a safe and enjoyable experience for passengers.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Qatar General Insurance
10.2024 - Current
- Respond to customer inquiries via phone, email, chat, and in-person visits; explain policy coverages (motor, medical, travel, engineering, property, casualty, etc.) and insurance terms clearly and understandably.
- Please help clients with policy issuance, renewals, endorsements, cancellations, or modifications as required, ensuring compliance with underwriting guidelines and regulatory requirements.
- Process claims support activities: assist customers in filing claims, follow up on claim status, and liaise with the claims department and third-party service providers to ensure fair and timely outcomes.
- Maintain accurate customer records in the CRM system, ensuring that all interactions, changes, and follow-ups are documented properly.
- Escalate technical or complex issues when needed, coordinating with underwriting, legal, or risk teams.
- Uphold company values: integrity, transparency, and service excellence. Provide feedback and suggestions for improving processes and customer satisfaction.
Customer Service
Doha Bank
02.2022 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring a positive customer experience at all touchpoints.
- Actively engaged in sales activities, including promoting Doha Bank's products and services, identifying customer needs, and effectively closing sales to meet or exceed set targets.
- Managed customer accounts, processed transactions accurately, and maintained detailed records in accordance with Doha Bank's policies and procedures.
- Collaborated with colleagues across departments to streamline processes, improve service delivery, and enhance overall customer satisfaction.
- Utilized strong communication, problem-solving, and interpersonal skills to effectively build relationships with customers and contribute to the bank's success.
Waiter
Healthy Diet Restaurant
10.2019 - 02.2022
- Provided exceptional customer service by welcoming guests and managing their dining experience.
- Took accurate food and drink orders, offering recommendations on healthy menu options and dietary considerations.
- Ensured timely delivery of orders while maintaining a clean and organized dining area.
- Collaborated with kitchen staff to guarantee order accuracy and guest satisfaction.
- Promoted daily specials and upsold menu items to enhance customer experience.
Education
Financial Accounting -
INSTITUT DES METIER DE L'AVENIR
01.2019
Cabin Crew Certification - undefined
International Airlines Crew
01.2019
Skills
- Customer Service
- Team Work
- Problem-Solving
- Work Under Pressure
- Strong Communication skills
- Adaptability
- First Aid Trained
- Creativity
LANGUAGE
English
French
Arabic
INTERESTS
Learning New Languages, Reading, Travelling, Padel
Timeline
Customer Service Representative
Qatar General Insurance
10.2024 - Current
Customer Service
Doha Bank
02.2022 - Current
Waiter
Healthy Diet Restaurant
10.2019 - 02.2022
Cabin Crew Certification - undefined
International Airlines Crew
Financial Accounting -
INSTITUT DES METIER DE L'AVENIR