Summary
Work History
Education
Skills
Languages
Timeline
Generic

Firdaous Arabi

Stanwood,WA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Sales Management

Knowledge Land School
2013 - 2015
  • Led sales initiatives and strategies to increase student enrollment and meet revenue targets.
  • Coordinated marketing initiatives to promote programs and elevate school visibility within the community.
  • Managed a team of sales representatives, providing coaching and guidance to optimize performance.

HR Coordinator

Holfint Holding
2011 - 2013
  • Managed employee relations and administered payroll.
  • Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
  • Facilitated training sessions on company policies, fostering a culture of compliance and knowledge sharing among staff.

Administrative Assistant

Riad Dar Loussia
2010 - 2011
  • Implemented new organizational tools that streamlined project tracking processes.
  • Collaborated with team members on various projects, promoting teamwork and productivity.

Front Desk Receptionist

Hotel Atlas Essaouira
2008 - 2010
  • Assisted in organizing hotel events, ensuring seamless execution of guest services.
  • Processed payments and handled billing inquiries accurately and professionally.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Diploma of Advanced Technician in Tourism - Customer Service/Tourism

• B.T.S Morocco
Essaouira, Morocco
07-2006

ESL Program -

Everett Community College
Everett, WA
01-2020

High School Diploma in Administrative Organization -

Technical High School
Morocco
06-2005

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Proficient in Microsoft Office Suite (Word, Excel)

Languages

English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Elementary

Timeline

Sales Management

Knowledge Land School
2013 - 2015

HR Coordinator

Holfint Holding
2011 - 2013

Administrative Assistant

Riad Dar Loussia
2010 - 2011

Front Desk Receptionist

Hotel Atlas Essaouira
2008 - 2010

Diploma of Advanced Technician in Tourism - Customer Service/Tourism

• B.T.S Morocco

ESL Program -

Everett Community College

High School Diploma in Administrative Organization -

Technical High School

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