Firdous Alam
Babylon
Summary
Accomplished Server Database Administrator at Signature Bank with expertise in SQL Server performance tuning and database migration to Azure. Proven track record in implementing disaster recovery plans and enhancing system security. Strong problem-solving skills complemented by effective team collaboration, resulting in improved database performance and reliability.
Overview
21
21
years of professional experience
Work History
Server Database Administrator
Signature Bank
06.2020 - 06.2022
- Installation of SQL in a Clustered environment
- Configured Always on Availability Group and Log Shipping
- Upgraded Databases from 2016 to 2019
- Monitored several Servers for failed jobs and multiple performance issues
- Worked with Spotlight, and Solar Winds Monitoring Tools
- Performed daily Health Check-up of all Databases
- Performed Database Migration from an On-Premises SQL environment to Azure Database in the cloud
- Developed and Implemented Disaster Recovery (DR) Plan
- Tested and Implemented different Physical and Logical Backup and Recovery methods and Point-in-Time Recovery
- Set up maintenance jobs
- Used Service Now for incident management, ticketing and issue tracking and resolution
- Provided Support on Performance Issues during Project Development, resulting in improved response times and reduced contention
- Deployed Database Security Policy and Installation, using Passwords, Privileges and User Profiles
- Used Transparent Data Encryption to Encrypt Columns, Tables and Tablespaces
- Documented processes for installations, clustering, availability group setup, and patching
- Used Activity Monitor and SQL Profiler to optimize queries and enhance the performance of database servers
Network Engineer
EDP Farmingdale New York
12.2017 - 05.2020
- Install, maintain and repair of MFP and Copier
- Networking and installation of new Machines
- Replacing and refurbishing worn parts
- Troubleshooting of MFP and copier
- Remote customer support
- Kyocera certified
IT-Technician/Desktop support Engineer
Ricoh Deutschland GmbH
01.2012 - 02.2016
- Onsite IT Support Alstom GmbH Mannheim Germany
- Key Project: Alstom Power - 'Migration of Windows XP to Windows 7, Germany'
- Rollout Win7, Hardware & software installation at the user
- Remote IT support, Windows imaging, Data backup
- Ticket system (Remedy)
- Verification, diagnosis, and troubleshooting of multifunctional devices
- Remote and Onsite Support for Multifunctional Printers
Service Expert
TECOPS GmbH
11.2008 - 12.2011
- Verification, diagnosis, and troubleshooting of multifunctional devices
- Onsite printer/copier support
- Remote and onsite support for multifunctional printers
- HP Certified
Customer support
ISS Internet
Landstuhl
09.2001 - 09.2008
- Own Business Customer support, advice and support for customers in the DSL & Internet
- Selling computers and peripherals
- Installation and configuration of operating systems
- Service and parts replacement
- Cat5 cabling
Education
E-Business Engineering - HTML & Java Script, MCP NT 4.0 Server, MS-Office
RPS Consulting
Kaiserslautern, Germany08.2001
E-Business Engineering -
University of Kaiserslautern
Kaiserslautern, Germany08.1991
Master of Science - Applied Mathematics
University of Karachi
Pakistan10.1989
Skills
- Installation
- Configuration
- MS SQL Server 2016 to 2019
- Performance Tuning
- Monitoring
- SQL Standalone and cluster environments
- Backup
- Recovery
- Database virtualization
- DB encryption
- Always-On Availability Groups (AAG)
- Log Shipping
- Replication
- SSRS
- SSIS
- Failed job analysis
- Incident management
- Change management
- Documentation
- Capacity planning
- Database Security
- TDE
- Always Encrypted
- Management of Users and Logins in Active Directory
- SSAS
- Shell scripting
- JSON
- Reporting tools
- Query tools
- OLAP
- OLTP
- MongoDB
- Database installation
- SQL configuration
- Database monitoring
- Backup and recovery
- Customer support
- Technical troubleshooting
- Team collaboration
- Problem solving
- Time management
Hobbies and Interests
- Traveling
- Sports
- Book reading
Languages
- English
- German
- Urdu
- Bengali
Timeline
Server Database Administrator
Signature Bank
06.2020 - 06.2022
Network Engineer
EDP Farmingdale New York
12.2017 - 05.2020
IT-Technician/Desktop support Engineer
Ricoh Deutschland GmbH
01.2012 - 02.2016
Service Expert
TECOPS GmbH
11.2008 - 12.2011
Customer support
ISS Internet
09.2001 - 09.2008
E-Business Engineering - HTML & Java Script, MCP NT 4.0 Server, MS-Office
RPS Consulting
E-Business Engineering -
University of Kaiserslautern
Master of Science - Applied Mathematics
University of Karachi
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