Firewoini Kahsay

* Provided exceptional customer service by assisting patients and customers with medication inquiries, prescription refills, and health-related questions, ensuring a positive experience.

* Managed incoming telephone calls, addressed customer concerns, and provided guidance on prescription-related issues in a timely and professional manner.

* Accurately typed and processed prescriptions, ensuring proper dosage, instructions, and patient details, in compliance with legal and pharmacy regulations.

* Efficiently stocked and organized pharmacy shelves, ensuring medications were readily available and properly labeled while maintaining inventory control.

* Maintained accurate and up-to-date records of prescriptions, patient information, and pharmacy transactions to ensure compliance with healthcare regulations and internal policies.

* Assisted pharmacists in preparing medication orders, packaging, and labeling prescriptions in accordance with standard safety protocols.

* Supported the pharmacy team in maintaining a clean and organized workspace, ensuring that both customers and staff adhered to safety and health guidelines.

* Serve as SWIFT Section Head, implement and ensure the performance of the SWIFT Section

* Create and maintain relationship with Banks throughout the world

* Communicate with correspondent Banks

* Ensures and follow all import and export letter of credits, import and export documentary collections, all outgoing and incoming remittances

* Prepares monthly, Quarterly, Semi Annual and Yearly report

* Ensure proper documentation of all files

* Check Import letter of credit documents are complied with the LC, international rules and regulations and also government policy and procedures

* Prepare Export Documents

* Collect Charges

* Check outgoing transfers

* Process Documentary Collections

* Keep records

* Screening

* Process recruitment

* Prepare and organize trainings

* Process terminations

* Prepare Staff benefits

* Prepare contractual documents

* Handling all outgoing and Incoming calls

* Handling all incoming and outgoing correspondences

* Schedule an appointment

* Entertain visitors

* Reserve Hotel accommodations

* Maintain organized filing systems

* Taking minutes of meetings

* Organize meetings

* Assist managers

* Handling petty cash

* Handling all outgoing and Incoming calls

* Handling all incoming and outgoing correspondences

* Schedule an appointment

* Entertain visitors

* Reserve Hotel accommodations

* Maintain organized filing systems

* Taking minutes of meetings

* Organize meetings

* Assist managers

* Handling petty cash