FIRMAN ASFARI
Jakarta
Summary
TESOL/TEFL-certified English teacher with a Bachelor’s degree in English Linguistics, and experience teaching adult learners in General English and IELTS/TOEFL preparation. Currently working as a freelance/private tutor, teaching up to 10 adult learners per month in General English, and 3 adult learners per month in TOEFL ITP. Brings nearly 20 years of hospitality industry experience in administration, reporting, communication, and service standards within an international environment. Well prepared to support English language training, learner assessment, and training coordination, and in a hotel Learning & Development function.
Overview
25
25
years of professional experience
1
1
Certification
Work History
English–Indonesian Translator
Freelance
07.2023 - Current
- Translate English–Indonesian materials with accuracy, clarity, and attention to tone and context.
- Produce professional written output appropriate for the target audience while meeting deadlines consistently.
English Second Language Teacher
Freelance / Private Tutor
Jakarta
07.2022 - Current
- Teach up to 10 adult learners per month in General English, covering speaking, listening, reading, and writing.
- Teach 3 adult learners per month in TOEFL ITP preparation with focused support in structure, reading, and listening.
- Prepare lesson plans and learning materials based on learner level, needs, and progress.
- Assess learner performance and provide corrective feedback to improve confidence, fluency, and accuracy.
- Maintain lesson schedules and learner progress records to support continuous development.
Mystery Shopper
Coyle Hospitality Group
01.2022 - Current
- Conduct hotel service assessments in 4-star and 5-star environments, evaluating guest experience, communication quality, responsiveness, and issue handling.
- Prepare structured reports with evidence-based observations and recommendations for service improvement.
- Assess service consistency and communication standards across guest-facing touchpoints.
Food and Beverage Administrative Assistant
Royal Caribbean Group
07.2001 - 08.2019
- Managed operational reports, payroll support, documentation, and departmental communication in a fast-paced hospitality setting.
- Coordinated with onboard departments and shore-side teams to ensure timely follow-up, reporting accuracy, and smooth office operations.
- Supported budgeting, records management, and compliance documentation.
Education
Bachelor - English Linguistics
Universitas LIA
Jakarta10.2025
Skills
- English Language Training
- ESL Instruction
- Adult Learning
- IELTS/TOEFL Preparation
- English Proficiency Development
- Lesson Planning
- Training Materials Preparation
- Learner Assessment
- Progress Monitoring
- Training Coordination
- Assessment Records
- Microsoft Office
- Google Workspace
Certification
- TESOL/TEFL Certificate
- TESOL Certificate, Part 1: Teach English Now! Specialization
- Academic English: Writing Specialization
- Leading People and Teams Specialization
Accomplishments
Best Graduate, Class of 2025
Timeline
English–Indonesian Translator
Freelance
07.2023 - Current
English Second Language Teacher
Freelance / Private Tutor
07.2022 - Current
Mystery Shopper
Coyle Hospitality Group
01.2022 - Current
Food and Beverage Administrative Assistant
Royal Caribbean Group
07.2001 - 08.2019
Bachelor - English Linguistics
Universitas LIA