Frida Gutierrez

• Recommended products based on solid understanding of individual customer needs and preferences.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Cleaned counters, machines, utensils and seating areas daily.
• Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
• Prioritized drink requests while managing interruptions.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

• Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
• Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
• Helped high school students apply for fafsa
• Gave advice to future college students and answered any questions to guide them in the correct path

• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Monitored supply levels and placed orders for laboratory supplies.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Verified proper storage and transportation of specimens to laboratories.
• Verified patients' identification for proper sample collection.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Packaged and shipped specimens to central lab daily.

100 successful draws

Experience in all methods of venipuncture

• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Welcomed customers and helped determine their needs.
• Stocked, tagged and displayed merchandise as required.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Mentored new team members on sales software system operation.

• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Processed customer refunds and exchanges according to established guidelines.