First Last
Address,NY
Summary
Professional interviewer with strong background in data collection and analysis. Known for effective team collaboration and delivering reliable results under changing conditions. Skilled in communication, active listening, and attention to detail. Dependable and adaptable.
Overview
8
8
years of professional experience
Work History
Shift Lead Supervisor
Carolina Survey Research Laboratory, UNC-CH
02.2023 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Supervised telephone interviews and monitored use of survey software
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
Research Interviewer
Headway Workforce Solutions Inc
11.2021 - 12.2022
- Followed established guidelines and recommendations from supervisors to complete quality scripted interviews.
- Recorded customer survey answers amongst US Residents verbatim in Computer-Assisted Telephone Interviewing (CATI) System to achieve 100% accurate reporting.
- Ensured high-quality data collection by closely adhering to established protocols and guidelines and maintained confidentiality.
- Developed comprehensive knowledge of Center For Disease Control and prevention V-Safe Pregnancy Topics, enabling insightful discussions with participants during interviews.
- Maintained detailed records of all conducted interviews using REDCap, ensuring timely and accurate reporting to project leads.
- Exceeded expectations as a reliable team player, often taking on additional responsibilities for recruitment and data collection activities to ensure project success.
Survey Interviewer II
University of North Carolina at Chapel Hill
05.2022 - 07.2022
- Developed clear understanding of research objectives before conducting surveys, enhancing the relevance of gathered information for study purposes.
- Conducted research and confirmed contact information with recruited participating medical offices to gather information about Medicaid Evaluation.
- Collaborated with team leadership to optimize interview techniques and share best practices for maximum efficiency.
- Performed data entry in Quartics, electronic data collection and tracing to support Medicaid research.
- Reviewed collected data obtained from interviews for completeness and accuracy.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
Market Research Telephone Interviewer
Global Marketing Research Services
07.2021 - 03.2022
- Collaborated with project managers to deliver effective phone scripts, resulting in clear and concise questioning during interviews.
- Gathered valuable market research data by conducting telephone surveys and questionnaires with diverse demographics.
- Utilized recruitment processes to find optimal candidates for interviews.
- Achieved accurate data collection through meticulous note-taking during phone interviews.
Market Research Interviewer
JWL Marketing
08.2021 - 10.2021
- Conducted in-depth polling interviews with diverse populations, ensuring accurate representation of target demographics.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
- Maintained a thorough understanding of market research project objectives, consistently aligning interview techniques to support the desired outcomes.
Research Interviewer
University of North Carolina at Chapel Hill
01.2020 - 07.2020
- Conducted interviews with participants to determine eligibility, provide them with informed concent, and address any questions.
- Participated in ongoing training sessions, staying up-to-date on best practices for effective interviewing techniques, documentation and data management within the field of research.
- Collaborated with project coordinator to identify areas for improvement in research methodologies and processes.
- Assisted in coordination of semi-structured and structured interviews, managing schedule to stay organized.
- Contributed to the successful completion of studies by consistently meeting or exceeding assigned interviewing quotas.
- Followed strict IRB protocols to ensure participants were informed.
Data Collection Specialist
HR Directions
09.2016 - 07.2017
- Increased overall accuracy of data collected through meticulous attention to detail during interviews and data entry processes.
- Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
- Contributed to project success by consistently meeting deadlines for survey completions and maintaining a low rate of missing or incomplete data points.
- Developed customized data collection methods tailored to specific client needs and requirements.
Work Life Consultant
Workplace Options
03.2015 - 09.2016
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction, timely referrals and repeat business.
- Gathered, organized and input information gathered from client intakes into digital database.
Education
Master of Science - Information Science
North Carolina Central University
Durham, NC05-2006
Bachelor of Science - Business Education
East Carolina University
Greenville, NC05-2000
Skills
- Interview techniques and script adherence
- Data collection, verification, entry and analysis
- Policy enforcement and confidentiality
- Team collaboration and leadership
- Problem-solving aptitude
- Cross-cultural sensitivity
- Documentation and recordkeeping
- Meeting deadlines
- Customer service management
- Staff training, development and supervision
Timeline
Shift Lead Supervisor
Carolina Survey Research Laboratory, UNC-CH
02.2023 - 07.2023
Survey Interviewer II
University of North Carolina at Chapel Hill
05.2022 - 07.2022
Research Interviewer
Headway Workforce Solutions Inc
11.2021 - 12.2022
Market Research Interviewer
JWL Marketing
08.2021 - 10.2021
Market Research Telephone Interviewer
Global Marketing Research Services
07.2021 - 03.2022
Research Interviewer
University of North Carolina at Chapel Hill
01.2020 - 07.2020
Data Collection Specialist
HR Directions
09.2016 - 07.2017
Work Life Consultant
Workplace Options
03.2015 - 09.2016
Master of Science - Information Science
North Carolina Central University
Bachelor of Science - Business Education
East Carolina University
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