First Last Name
City
Summary
Dedicated and compassionate Customer Service Representative with hands-on experience supporting customers through phone, email, and chat in fast-paced environments. Skilled in delivering clear, accurate, and science-based information while maintaining a professional and empathetic tone. Strong multitasker with proven ability to manage routine and non-routine inquiries, document interactions accurately, and follow strict confidentiality protocols. Committed to upholding CDC and organizational standards while contributing to a positive public experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
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02.2021 - Current
- Scheduled vaccine appointments and coordinate kit dispatch following CDC guidelines to customers.
- Accurately log all interactions using CRM tools and adhere to documentation protocols.
- Maintained updated knowledge of CDC programs to deliver reliable, science-based responses.
- Met and exceed Quality Assurance standards and productivity goals.
- Identified trends and provide feedback to improve internal processes
Administrative Assistant / Customer Support
Company
04.2019 - 01.2021
- Managed approximately 70 incoming calls daily office communications, including email and phone inquiries.
- Supported scheduling and record-keeping tasks with accuracy and attention to detail.
- Collaborated with team members to streamline administrative processes.
- Maintained confidentiality in handling sensitive information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
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Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- CRM Systems (eg, Salesforce, Zendesk – tailor to your experience)
- Microsoft Office Suite (Word, Outlook)
- Phone Systems & Headsets
- Web-Based Communication Platforms (Zoom, Teams, etc)
Timeline
Customer Service Representative
Add Your Last Worked Company Name
02.2021 - Current
Administrative Assistant / Customer Support
Company
04.2019 - 01.2021
Add School Name
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