FIRST NAME LAST NAME
CITY,GA
Summary
Driven to excel, I leveraged complaint handling and CRM software expertise at Amazon to enhance customer satisfaction significantly. Known for goal-oriented focus and exceptional multitasking abilities, I adeptly navigated high-pressure situations, achieving proactive resolutions and fostering strong customer relationships. My dedication to continuous improvement and attention to detail has been pivotal in my professional growth and success.
Overview
7
7
years of professional experience
Work History
Phone Representative
Rent to Own Services
04.2021 - 02.2024
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Participated in training programs, applying new knowledge to enhance skills and job performance.
- Maintained up-to-date knowledge of industry trends and company policies for informed customer interactions.
- Worked closely with supervisors during performance evaluations; implemented constructive feedback leading to personal growth.
- Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.
- Managed approximately 60 incoming calls, emails and chats per day from customers.
Chat Support Representative
Amazon
10.2019 - 01.2021
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Educated customers about billing, payment processing and support policies and procedures.
Administrative Assistant
ATKINS NORTH AMERICA
01.2017 - 08.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
Education
ASSOCIATES DEGREE - Information Technology
University of Phoenix
Tempe, AZ05.2011
Skills
- Goal-Oriented
- Complaint Handling
- De-Escalation Techniques
- CRM Navigation
- Quick Typing
- CRM Software
- Multitasking Abilities
- Attention to Detail
Timeline
Phone Representative
Rent to Own Services
04.2021 - 02.2024
Chat Support Representative
Amazon
10.2019 - 01.2021
Administrative Assistant
ATKINS NORTH AMERICA
01.2017 - 08.2019
ASSOCIATES DEGREE - Information Technology
University of Phoenix
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