[First Name] [Last Name]

Medical Office Administration

[employer]

[city], BC

08.2023 - Current

Greeted patients and visitors in a professional and friendly manner.
Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
Managed medical records using an electronic health record system.
Assisted physicians during examinations by providing instruments and supplies as needed.
Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
Provided guidance to patients regarding their care plan or treatment options.
Ensured that all required paperwork was completed accurately prior to submitting it for processing.
Followed PIPEDA guidelines to ensure confidentiality of patient information.
Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
Communicated effectively with other healthcare staff members regarding patient care plans.
Provided education to patients about their medications or treatments.
Maintained a clean work environment by adhering to infection control protocols.
Scheduled appointments for patients via phone and in person.
Assisted with referrals and prepared medical records for patients.
Registered patients and scheduled appointments.
Maintained confidentiality of records relating to clients' treatment
Completed and safeguarded medical records, securing patient information to maintain confidentiality.
Greeted patients, determined purpose of visit and directed to appropriate staff.
Communicated with patients with compassion while keeping medical information private.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Routed laboratory or diagnostic results to appropriate staff.