First Name Last Name
Summary
Motivated and reliable Customer Service Representative with proven experience delivering exceptional customer support across phone, email, and chat channels. Skilled in handling inquiries, resolving complaints, processing orders, and maintaining detailed account records. Known for a positive attitude, clear communication, and the ability to build rapport with customers quickly. Adept at working in fast-paced environments while maintaining professionalism and meeting performance goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
BrightPath Utilities
Remote
06.2022 - Current
- Handle incoming customer calls regarding billing, account updates, and service questions with accuracy and efficiency
- Maintain high customer satisfaction by actively listening, addressing concerns, and offering clear solutions
- Accurately update customer records and log all communication in CRM system
- Meet daily performance targets including call quality and resolution metrics
Client Support Associate
Premier Retail Group
Remote
03.2020 - 05.2022
- Responded to customer inquiries about product availability, shipping, returns, and order tracking via phone and email
- Issued refunds and exchanges in compliance with company policy while maintaining professionalism
- Coordinated with logistics teams to solve delivery and inventory-related problems
- Recognized for meeting call handle time and quality assurance benchmarks.
Customer Care Representative
ValueOne Subscription Services
Atlanta, GA
02.2018 - 02.2020
- Assisted members with account updates, cancellations, billing adjustments, and service questions
- Maintained accurate account documentation and followed up on unresolved customer issues
- Promoted additional subscription benefits, increasing customer retention and satisfaction
- Used empathy and clear communication to de-escalate difficult interactions
Call Center Customer Service Agent
MetroConnect Solutions
Orlando, FL
05.2016 - 01.2018
- Fielded a high volume of incoming calls related to customer accounts, service issues, and general inquiries
- Resolved customer complaints and offered suitable alternatives to meet customer needs
- Documented all call activity and customer feedback into the internal system
- Assisted team leads with special projects including surveys and outbound follow-up calls
Education
High School Diploma -
High School Diploma Or GED
City, StateSkills
- Customer Support & Service Excellence
- Inbound & Outbound Call Handling
- Order Processing & Returns
- Conflict Resolution & De-escalation
- Email & Live Chat Support
- CRM Software (Salesforce, Zendesk, Freshdesk)
- Account & Billing Inquiries
- Upselling & Product Knowledge
- Call Documentation & Data Entry
- Problem Solving & Decision Making
- Multitasking in High-Volume Settings
- Verbal & Written Communication
Tools and Software
- Sales Force | Zendesk | Freshdesk | Microsoft Office | Google Workspace | Five9 | RingCenteral | Intercom | Livechat | Slack.
Timeline
Customer Service Representative
BrightPath Utilities
06.2022 - Current
Client Support Associate
Premier Retail Group
03.2020 - 05.2022
Customer Care Representative
ValueOne Subscription Services
02.2018 - 02.2020
Call Center Customer Service Agent
MetroConnect Solutions
05.2016 - 01.2018
High School Diploma -
High School Diploma Or GED