Firtuna Tesfaye
Springfield,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Microsoft Office (Word, Excel, Outlook, PowerPoint, Access); database management, data entry, data maintenance, SQL server database skills.
Overview
5
5
years of professional experience
Work History
Adminstrative Assistant
Broad Systems International
09.2021 - Current
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Organize and maintain documents and case files.
- Process data using different software tools.
- Data entry into a firm-based software program.
- Process and distribute client invoices and receipts using QuickBooks software.
- Prepared various legal documents, report correspondences with various entities
- Organize client correspondence, prepare mailings, and handle high call volumes
Administrative Assistant
Family Dental Center
09.2018 - 04.2021
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Organize and maintain documents and case files.
- Process data using different software tools.
- Data entry into a firm-based software program.
- Process and distribute client invoices and receipts using QuickBooks software.
- Prepared various legal documents, report correspondences with various entities
- Organize client correspondence, prepare mailings, and handle high call volumes
Education
Associate of Arts -
University of The People
Pasadena, CA06.2025
High School Diploma -
South West Acadamy
Addis Abeba 06.2014
Skills
- Mastery on MS Office
- Quality Assurance
- Product Restocking
- Payment Collection
- Expense Reporting
- Administrative Report Writing
- Document Control
- Presentation Design
- Calendar Management
- Bookkeeping
- Detail Oriented
Timeline
Adminstrative Assistant
Broad Systems International
09.2021 - Current
Administrative Assistant
Family Dental Center
09.2018 - 04.2021
Associate of Arts -
University of The People
High School Diploma -
South West Acadamy
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