Fisher Graves
Louisville,TN
Summary
Dynamic leader with proven expertise in team supervision and conflict resolution, honed at Chick-fil-A and various volunteer positions. Excelled in enhancing customer satisfaction and team productivity through exceptional communication and leadership qualities. Skilled in multitasking and adaptability, achieving significant improvements in operational workflows and team cohesion.
Overview
9
9
years of professional experience
Work History
Volunteer (Host)
Blount Community Church
08.2022 - Current
- Created a fun, safe, welcoming environment for kids in kindergarten to 6th grade
- Led large groups of kids in games
- Explained games and brought the energy needed to keep the kids engaged
- Stayed flexible when not all materials were available for games
- Worked with others to accomplish the goal of making these kids come back looking forward to hearing about God
Team Leader
Chick-fil-A
09.2019 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
Summer Staffer
Eagle Rock Retreat
05.2023 - 08.2024
- Consistently demonstrated professionalism and a strong work ethic throughout the summer tenure.
- Developed strong relationships with colleagues and supervisors, fostering a positive work environment.
- Assisted in training new staff members, ensuring a smooth onboarding experience and quick integration into the team.
- Assisted in preparing recreational materials and supplies for each activity.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Monitored participation in recreational activities to provide assistance to participants.
- Kept athletic and games equipment and facilities organized and maintained.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Ordered and maintained all recreational equipment.
- Trained staff members on conducting events and following safety procedures.
- Met and encouraged prayer partners going through all seasons of life
- Cleaned bunkhouses and maintained the campus facilities
- Served meals to campers and cleaned up after meals
- Administrated campers cleaning the bunkhouses and the dining hall
Volunteer (3-5 Year Olds Small Group Leader)
Faith Promise Church
04.2015 - 03.2020
- Served as a mentor figure within the small group setting.
- Managed diverse groups of individuals, ensuring a safe and inclusive environment for all participants.
- Improved communication skills among group members through targeted icebreakers and team-building exercises.
- Assessed participant needs at the beginning of each session, tailoring content accordingly for maximum engagement and relevance.
- Addressed conflicts within the group promptly and effectively, maintaining a harmonious environment conducive to learning.
- Boosted participation rates through consistent outreach efforts targeting potential new members.
- Developed creative problem-solving strategies within the group context.
- Led crafts while keeping the kids engaged.
Education
Master of Divinity - Pastoral Ministry
Southeastern Baptist Theological Seminary
Wake Forest, NC05.2029
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Team player mentality
- Adaptable to change
- Exceptional communication
- Professional Appearance
- Dining room management
- Customer service expertise
- Cleaning and sanitation
- Interactive communication skills
- Food safety understanding
- Guest complaint resolution
- Guest Engagement
- Hospitality service expertise
- Complaint Handling
- Payment Processing
- Restaurant Operations
- Performance Improvement
- Upselling
- Flexible and Adaptable
- Warm and Friendly
- Reliable and Trustworthy
- Team Player
- Active Listening and Communication
- Customer-Oriented
- Front- and Back-of-House Coordination
- Suggestive Selling Techniques
- Hospitality best practices
- Strong teamwork
- Leadership Qualities
- Childcare experience
- Outdoor Survival Skills
- Public Speaking Proficiency
- Friendly, Positive Attitude
- Multitasking
- Organizational Skills
- Problem-Solving
- Team motivation
- Team Supervision
- Conflict Resolution
- Cash Handling
- Giving Constructive Feedback
- Influencing skills
- Sales expertise
- Team building
- Inclusiveness
- Strong Work Ethic
- Relationship Building
- Positive Reinforcement
- Self Motivation
- Spiritual Guidance
- Professionalism
- Bible Readings
- Storytime Reading
Timeline
Summer Staffer
Eagle Rock Retreat
05.2023 - 08.2024
Volunteer (Host)
Blount Community Church
08.2022 - Current
Team Leader
Chick-fil-A
09.2019 - Current
Volunteer (3-5 Year Olds Small Group Leader)
Faith Promise Church
04.2015 - 03.2020
Master of Divinity - Pastoral Ministry
Southeastern Baptist Theological Seminary
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