Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

FISIIHEA HEFA

Pago Pago,American Samoa

Summary

Organized Supervisor offers 4-year history of empowering leadership and team training. Coordinates and oversees workflows and manages scheduling to meet business demands. Committed to team safety, satisfaction, and retention. Fast Learner and quick adapting to any situation and environment. Completed a year of customer service and was able to focus on key transferable skills like enhanced communication, empathy, and patience, and gained a deeper understanding of human behavior, developed strong problem-solving and time management skills by handling complex issues, and cultivated resilience in stressful situations.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Bluesky
05.2024 - Current
  • Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
  • Collaborated with cross-functional teams to address complex customer issues effectively.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Supervisor

Carls Jr Hardees
01.2019 - 12.2023
  • Helped team meet targets by keeping stock levels optimized and coordinating necessary resources to support employee’s needs.
  • Improved team performance by offering direction and hands on support.
  • Verified employee performance, checking each job, and retraining or disciplining to correct problems.
  • Tracked employee performance to determine areas of strength and improvement.

Crew Member

McDonalds
02.2016 - 12.2018
  • Maintained high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift.
  • Kept wait times low with smooth management of order taking and payment processing.
  • Delivered exceptional service to every guest with consistent use of company-customer relations strategies.
  • Assisted guests to menu choices, review special items, and participate in add on sales.

Education

All Subjects Required

Tafuna High School
Tafuna
06.2016

Skills

  • Operations Management
  • Staff Management
  • Production Scheduling
  • Team Collaboration and Leadership
  • Goal Setting and Tracking
  • Staff Training and Development
  • Cash Handling
  • Heavy Lifting
  • Process Improvement
  • Customer Service Management
  • Policy and Procedure Enforcement
  • Employee Attendance Monitoring
  • Inventory Counts
  • Flexible Schedule
  • Conflict Resolution

Language

English
Tongan
Samoan

Timeline

Customer Service Representative

Bluesky
05.2024 - Current

Supervisor

Carls Jr Hardees
01.2019 - 12.2023

Crew Member

McDonalds
02.2016 - 12.2018

All Subjects Required

Tafuna High School

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