Fiston Kabamba
Dacula,USA
Summary
Bilingual Customer Service Representative, highly motivated, results-driven and passionate about quality service. I am looking for a position that allows me to leverage my language skills in English and French, while also leveraging my data analysis skills acquired through my recently obtained Data Analysis Certificate. I am looking to use my customer service expertise, analytical mindset and strong project management acumen to optimize operational efficiency and deliver exceptional customer experiences. I am committed to continuous learning and growth, with a strong desire to succeed.
Overview
15
15
years of professional experience
Work History
Machine Operator
Millennium mat
Atlanta, GA
02.2019 - 05.2024
- Operate and maintain various machines, ensuring optimal functionality and output.
- Monitor and adjust production processes to consistently meet quality and efficiency standards.
- Perform troubleshooting and repair minor mechanical issues to minimize downtime.
- Collaborate with team members to streamline production workflow and enhance overall productivity.
Food safety inspector, Compliance Officer
Pilgrim’s
Atlanta, GA
11.2018 - 02.2019
Custom service
Airtel Company
Kinshasa, DRC
08.2016 - 10.2018
- Providence support and assistance to customers and ensure their satisfaction
- Communications with customers processing orders and payments
- Managing customers’ accounts.
Inspector
KLAROF
Kinshasa, DRC
09.2013 - 07.2016
- Conducted thorough inspections of workplaces to ensure strict compliance with labor laws and regulations.
- Investigated complaints regarding labor law violations, offering recommendations for corrective action.
- Contributed to the development of policies and procedures related to labor law enforcement.
- Effectively communicated complex legal requirements to employers and employees, fostering a better understanding of their rights and obligations.
Jurist Intern
Court of Appeal
Kinshasa, DRC
04.2012 - 08.2013
- Demonstrated professionalism and maintained confidentiality while handling sensitive legal matters.
- Conducted thorough legal research and analysis to support justices in high-profile civil and constitutional cases.
- Drafted concise and persuasive legal briefs and opinions for review by justices.
- Assisted in court proceedings, including trials and appeals, developing a strong attention to detail and critical thinking skills.
- Collaborated with a team of interns to analyze and summarize legal precedents for complex legal issues.
- Participated in weekly case conferences, offering insights and recommendations on legal strategies.
Bilingual Customer Service Representative
DOUGLAS Mutay
Kinshasa, DRC
06.2011 - 02.2012
- Provided exceptional bilingual customer service, effectively addressing customer inquiries, and resolving issues in both English and French
- Managed a high volume of incoming calls, emails, and live chats, ensuring prompt and efficient customer support.
- Demonstrated strong communication skills in both languages, effectively assisting customers with product information, troubleshooting, and order processing.
- Maintained accurate and detailed customer records in the CRM system, facilitating efficient follow-up and personalized service.
- Collaborated with team members to improve customer service processes and enhance the overall customer experience.
Manager
Diaming Congo Production (DICOP)
Kinshasa, DRC
07.2009 - 04.2011
- Managed and oversaw data-driven projects, ensuring adherence to project timelines and objectives.
- Collaborated with cross-functional teams to gather project requirements and define deliverables.
- Maintained project documentation, including project plans, progress reports, and risk assessments.
- Actively participated in scrum meetings and facilitated sprint planning sessions.
- Communicated project updates to team members and stakeholders.
Education
Certified Associate - Data Analysis
Google Coursera
Atlanta, GA06.2025
Labor inspector certification - undefined
National Institute of Vocational Preparation
Kinshasa, DRC01.2016
Bachelor of Science - Civil and Private Law
Libre University
Kinshasa, DRC01.2014
Skills
- Bilingual in French and English with strong written and verbal communication skills
- Exceptional customer service abilities, ensuring customer satisfaction and loyalty
- Proficient in using CRM software to manage customer interactions and maintain accurate records
- Knowledge of civil and private law, enabling effective resolution of customer inquiries and complaints
- Data analysis skills to identify trends and improve customer service processes
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
Timeline
Machine Operator
Millennium mat
02.2019 - 05.2024
Food safety inspector, Compliance Officer
Pilgrim’s
11.2018 - 02.2019
Custom service
Airtel Company
08.2016 - 10.2018
Inspector
KLAROF
09.2013 - 07.2016
Jurist Intern
Court of Appeal
04.2012 - 08.2013
Bilingual Customer Service Representative
DOUGLAS Mutay
06.2011 - 02.2012
Manager
Diaming Congo Production (DICOP)
07.2009 - 04.2011
Labor inspector certification - undefined
National Institute of Vocational Preparation
Certified Associate - Data Analysis
Google Coursera
Bachelor of Science - Civil and Private Law
Libre University